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Knowledge Management and the Learning Organisation: A European Perspective

  • ID: 42722
  • May 2000
  • Region: Europe
  • 101 pages
  • American Productivity & Quality Center, APQC
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The attention being paid to knowledge management has been growing with dramatic speed. Business magazines, books, and journals are publishing countless theories and business cases on knowledge management and related topics; the number of conferences organised all over the world is immense and still growing. But what is at stake? Why are people interested in concepts such as learning organisations, sharing best practices, or intellectual capital (IC)? What are the main strategic tactics they use to improve the way knowledge is shared, consolidated, combined, created, and— most importantly—used to create products and services for their customers? Vast amounts of unknown, untapped knowledge, know-how, and best practices exist inside all organisations. This large reservoir of capabilities could be used much more efficiently if enterprises were able to create environments for employees in which they were enticed and facilitated to connect to other employees, to access experiences and know-how of colleagues wherever they are located or whatever their method of working.

The driving force of continuous improvement and the need for innovation have been behind the current interest READ MORE >

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- Sponsor and Partner Companies

A complete listing of the sponsor companies in this study, as well as the best-practice (“partner”) companies that were benchmarked for their innovation and
advancement in knowledge management.

- Executive Summary

A bird’s-eye view of the study, presenting the observations made and the methodology used throughout the course of the study. The observations are explored in detail in following sections.

- Observations

An in-depth look at the focus areas of the study, with knowledge management observations in each category. The observations are supported by qualitative examples of practices employed by the partner companies.

- Partner Company Profiles

Background information on the partner companies, as well as an extensive look at their innovative knowledge management processes.

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Note: Product cover images may vary from those shown

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