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Performance Management: Tapping Your Organization's People Potential

  • ID: 42761
  • September 1999
  • 111 pages
  • American Productivity & Quality Center, APQC
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Today’s leading organizations are using every available tool with greater vigor
to create a more efficient and profitable business. One of these tools, performance management, historically has been viewed as an ineffective, highly political, and time-consuming chore. Yet there is not a single organization in the world that does not want what a performance management system focused on results and backed by commitment can deliver—clearly articulated goals so employees and managers understand expectations, valid information on how well they are doing, recognition of the contributions they have made, tactful and just-in-time feedback on areas in need of improvement, and fair and equitable pay for performance. Performance-oriented organizations are focusing on positively impacting and motivating employees with their performance management systems to build the necessary commitment for them. How? The American Productivity & Quality Center (APQC) and Linkage, Inc., believe the results of their joint benchmarking effort will pave the way.

The purpose of this multicompany benchmarking study was to discover and
examine best practices in the area of performance management. READ MORE >

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- Sponsor and Partner Organizations

A listing of the sponsor organizations in this study, as well as the best-practice (“partner”) organizations that were benchmarked for their innovation and advancement in performance management.

- Executive Summary

A bird’s-eye view of the study, presenting the key findings discovered and the methodology used throughout the course of the study. The findings are explored in detail in following sections.

- Key Findings

An in-depth look at the 10 key findings of this study. The findings are supported by quantitative data and qualitative examples of practices employed by the partner organizations.

- Partner Organization Profiles

Background information on the partner organizations, as well as their innovative performance management practices.

Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown

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