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Performance Measurement: Implementing the Balanced Scorecard Product Image

Performance Measurement: Implementing the Balanced Scorecard

  • Published: February 2002
  • 89 pages
  • American Productivity & Quality Center, APQC

The purpose of this multiple-client benchmarking study is to identify and examine best practices in deploying a balanced scorecard. Best practices are highlighted in key areas of implementation. From the summary of approaches and selection of best practices, companies can determine how to either initiate or improve their balanced scorecard. It also affords readers the opportunity to gain a better understanding of issues and challenges involved in deploying the balanced scorecard. Fifteen organizations participated in the consortium learning forum by attending a series of planning sessions, completing data-gathering surveys, and/or attending or hosting on-site interviews. Of those 15 organizations, seven sponsored the study. Eight organizations were identified for their strong balanced scorecard implementation process and were invited to participate in the study as benchmarking partners (“partners”).

Participating companies represented many industries: aerospace, chemical and
petroleum, electronics, health care and pharmaceutical, insurance, government,
manufacturing, telecommunications and utilities, transportation, and financial services. Eleven of the organizations READ MORE >

- Sponsor and Partner Organizations

A listing of the sponsor organizations in this study, as well as the best-practice (“partner”) organizations that were benchmarked for their innovation and advancement using balanced scorecards.

- Executive Summary

A bird’s-eye view of the study, presenting the key findings discovered and the methodology used throughout the course of the study. The findings are explored in detail in the following sections.

- Key Findings

An in-depth look at the findings of this study. The findings are supported by quantitative data and qualitative examples of practices employed by the
partner organizations.

- Partner Organization Case Studies

Background information on the partner organizations as well as their innovative
measurement practices.

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