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Project Management Performance Benchmarks

  • ID: 42764
  • Report
  • July 2002
  • Region: North America, United States
  • 121 Pages
  • American Productivity & Quality Center, APQC
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The Performance Benchmarks series of reports provide metrics results and key observations from focused benchmarking efforts. Project Management, the first report in this series, details compelling metrics data from 26 organizations that represent diverse group of industries, structures, revenue classes, and project types.

Top performers were interviewed about their individual critical success factors in five key areas:
1. actual cost of projects as a percentage of budgeted costs,
2. percentage of projects completed on budget,
3. percentage of projects completed on time,
4. average time ahead/behind schedule for primary projects, and
5. actual primary project hours as a percentage of budgeted hours.

This report is the first in a new series from APQC with a singular focus on metrics results. The report details project management activities that are relevant across industries, such as office set-up, factors relating to project value and duration, resource leveling, project manager training, and documenting project management processes.

There are more than 120 figures that contain detailed information on both the entire survey populations, as well as the top eight performers. Survey questions are detailed, and results are cross-tabulated to find statistically significant correlations.

The companies that responded to this survey represent a wide variety of industry areas and geographies and include some prestigious Fortune 500 names. Due to confidentiality agreements, we do not publish the names of the respondents, but do detail industry breakdown and contributing countries/U.S. states.

On the survey, the Organizational Structure and Background section includes the organizations' and project management functions' structures, work force size, project type and size, and a number of experience and professionalism factors for PM staff. The PM Metrics section includes details on labor costs per FTE, a number of questions concerning costs and scheduling, and budget issues. The strategy section includes details on project duration, definitions and costs by phases, prioritization and organizational support issues, and measures of success. The Methodology and Procedures section involves outsourcing and a number of details surrounding 15 processes and their definition. All of these factors are cross-tabulated to reveal significant correlations.
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