Quality Approaches for the New Millennium

  • ID: 42765
  • July 2000
  • 106 pages
  • American Productivity & Quality Center, APQC
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Businesses today are standing upon the threshold of a new era in quality. Deregulation and increased competition have played—and will continue to play—a significant part in how businesses operate. In an effort to respond to increasing customer expectations, businesses must be willing to “reinvent” and improve themselves on a continuous basis. It has become essential that organizations be adequately prepared for rapid, and sometimes unexpected, change. The vast majority of organizations today are locked in place by catatonic, ordinary quality programs and frameworks. Companies are now attempting to completely redesign the process(es) used to manage the business, as well as other widespread organizational initiatives. The critical enabler for this transformation is quality—it’s what separates “best-inclass” from “great-in-class” performance. This best-practices research presents systematic methodologies and insights for gaining and sustaining a competitive advantage, using advancements in quality as a general framework. Quality methodologies evolve over time to support continuous improvement efforts. The best-practice “partner” READ MORE >

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- Sponsor and Partner Organizations

A listing of the sponsor organizations in this study, as well as the best-practice (“partner”) organizations that were benchmarked for their innovation and advancement in their approaches to quality.

- Executive Summary

A bird’s-eye view of the study, presenting the key findings discovered and the methodology used throughout the course of the study. The findings are explored in detail in following sections.

- Key Findings

An in-depth look at the 12 key findings of this study. The findings are supported by quantitative data and qualitative examples of practices employed by the partner organizations.

- Lessons Learned

Words of advice from the partner organizations based on their quality journeys.

- Partner Organization Profiles

Background information on the partner organizations, as well as highlights of their quality initiatives and practices.

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