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Using Information Technology to Support Knowledge Management Product Image

Using Information Technology to Support Knowledge Management

  • Published: January 1997
  • 163 pages
  • American Productivity & Quality Center, APQC

It is no coincidence that information technology (IT) for easily connecting people and information has blossomed at the same time that knowledge is becoming recognized as the most valuable of a firm’s assets. There is a powerful symbiotic relationship between knowledge management and information technology; that relationship drives increasing returns and increasing sophistication on both fronts. As information technology has become our personal desktop tool and our link to each other, we grow to covet even more access to information and people’s knowledge. In turn, we demand ever better IT tools, ones that become part of the way we work. APQC has spent the last three years working with dozens of companies to understand the practices and principles collectively called knowledge management. Our drive has been to understand what works—and what doesn’t—and how firms can leverage the knowledge they have to truly create value. Information technology has proved to be a necessary, though not solely sufficient, component of profitable knowledge management.

Tenets of Using Information Technology for Knowledge Management

Based on the experiences of our READ MORE >

- Executive Summary

A bird’s-eye view of the study, presenting the key findings discovered and the scope of the study.

- Background and Overview of Knowledge Management

A definition and a framework for knowledge management, based on APQC’s prior work in this area.

- Key Findings

An in-depth look at the seven key findings of this study in five topic areas. The findings are supported by graphs and tables of quantitative data and qualitative examples of practices employed by the participating companies.

Section One: Strategies and Objectives
Section Two: Knowledge Management and Information Technology Architecture
Section Three: Information Technology Applications Used to Support KM
Section Four: Organization Structure and Roles
Section Five: Measurement and Results

- Challenges and Lessons Learned

The knowledge management information technology challenges participants have
encountered and overcome, as well as the lessons they’ve learned.

- Action Plan: Designing and Implementing a Knowledge Management System

A four-phased methodology for designing and implementing a knowledge management
system in any organization.

- Company Case Studies

Extensive explorations of participating companies’ knowledge management practices and related information technology infrastructures and applications.

- Appendix: Study Methodology and References

Information on how the study was conducted, as well as the resources used to compile this report.

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