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Knowledge Management: A Guide for Your Journey to Best-practice Processes
American Productivity & Quality Center, APQC, Feb 2000, Pages: 67
A consortium benchmarking study of knowledge management was conducted in 2000. Key findings from this study concern successes from knowledge management evolution, implementation of knowledge management strategies, and in-depth case studies. Review six emerging knowledge management strategies that best-practice companies are using to address their knowledge management needs: knowledge management as a business strategy, transfer of knowledge and best practices, customer-focused knowledge, personal responsibility for knowledge, intellectual asset management, and innovation and knowledge creation.
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