Productized Business Process Services: Redefining Software and Services - Market Research Reports

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Productized Business Process Services: Redefining Software and Services

Description:

Two of the biggest, most important trends in the IT industry – the emergence of service-oriented architecture (SOA), and the growing demand for flexible business process-based solutions – are converging into one of the most profound changes in the IT industry: the emergence of productized business process services.

The use of SOA-compliant components to create modular, reusable business services that can be tailored to the needs of the customer, will slash the time and cost of development and deployment of business processes. This, in turn, will give companies much greater flexibility in adapting their business models and processes to ever-changing business needs. This revolution may also cause a fundamental realignment of two key segments of the IT industry: application ISVs and IT services firms.

Given the embryonic stage of this revolution, and the rapidly changing nature of ISV/SI engagement models, it is far too soon to confidently predict the outcome. However, it isn’t too soon to explain what productized business process services are, why they are so important and how they will evolve. The strategies of five leading companies (SAP, Oracle, Microsoft, IBM and Accenture) are most likely to shape this industry. We can identify potential scenarios for the future of an increasingly converged application software/IT services industry, and lay out some of the hints or telltales that will suggest how this future will play out.

Contents:

Key messages

The emergence of modular and configurable packaged business process components

SAP’s emerging business process platform strategy

Figure 1 SAP’s Business Process Platform
Figure 2 SAP’s expanding consulting offerings
Oracle’s game-changing industry strategy

Figure 3 Oracle ISV solution map – reference architecture
Microsoft and SaaS leaders target business process leadership

Figure 4 Foundations of Microsoft Dynamics’ personas
SaaS vendors

IT services firms move to asset-based business models

IBM Global Services
Accenture
Capgemini and other SIs
Emergence of converged software/business process services industry

Scenarios for a productized business process industry

Companies Mentioned

IBM Global Services Accenture Capgemini SAP Oracle Microsoft

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