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Expedited Bill Payments Forecast ‘07-‘09: Effective Strategies to Create Revenue and Enhance Relationships
Javelin Strategy & Research, Feb 2007, Pages: 14
Expedited bill payments—services that enable consumers to make last minute bill payments—have come to represent a viable revenue opportunity for billers and financial institutions. This will continue moving forward, but it will be harder-fought revenue, necessitating a finely-tuned strategy to capitalize on changes in market forces and the competitive landscape. Javelin utilized three years of longitudinal data to create this forecast report, which presents an understanding of consumer preferences and behavior, as well as a projection of fee revenues, average fees per payment, and frequency of expedited payments usage among consumers through 2009. This provides stakeholders with insight to drive expedited payment volume, set fees to maximize usage and profitability, and optimize service.
Primary Questions
- How will overall expedited payments fee revenue grow over the next three years?
- What is the average price consumers pay for expedited payments and how will that change?
- How frequently will consumers initiate expedited payments and at what fee?
- For what types of bills do consumers use expedited payments?
- How have channel preferences changed, and how closely do they link to actual behavior?
Audience: Billers, financial institutions, bill payment service providers.
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