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Wireless Billing for Organizations: Penny Wise and Pound Foolish Product Image

Wireless Billing for Organizations: Penny Wise and Pound Foolish

  • ID: 451889
  • March 2007
  • 29 Pages
  • In-Stat/MDR

The most effective way for an organization to manage its telecommunications resource is to treat wireless the way most organizations treat wireline services—with centralized billing for business lines. Currently, only 44% of employers use this approach. The majority of organizations seek to control costs for wireless services using a variety of methods, including requiring that employees review their phone bills, submit expense reports for business calls, or not to pay for wireless services at all. There may have been a time when these approaches made sense, but those days are past.

The corporate employers of half the respondents provide wireless service for their employees, using the term 'Corporate Liability.' Some of these organizations have their employees verify each call, and some have their employees reimburse their organizations for personal calls. The administrative overhead is significantly more than the value of the personal calls made by employees.

Another approach companies take is to have the individual employee negotiate a contract with a wireless carrier. The other half of employers use 'Individual Liability' for business calls. Many of these organizations have their employees submit expense reports for business calls made on personal phones. As with the effort to reimburse for personal calls, the value of the time spent completing expense reports exceeds the value of the personal calls they would have made if the phone were corporate liable.

Executive Summary
Introduction
Billing/Reimbursement Options
Corporate Liability
Personal Liability
Use of Corporate Agreements
Business Productivity Tools
Mobile Voice Services for Business
Mobile Data Services for Business
Who Pays, Who is Liable, and Who Benefits
Corporate Liable—Business and Personal
Corporate Liable—Personal Reimbursed
Individual Liable—Business Reimbursed
Individual Liable—Business and Personal Reimbursed
Individual Liable—Not Reimbursed
Implications for Wireless Carriers
Conclusion: 56% of Employers Work to Save Money on Wireless Bills, No Matter How Much It Costs
Methodology
Survey Approach
Respondent Demographics
Glossary
Related Reports

List of Tables
Table 1. Average Minutes of Use (MoU) by Size of Business

List of Figures
Figure 1. Wireless Billing Methods Employed by Organizations
Figure 2. Company Savings from Having Employees Expense Business Calls Rather Than Assuming Corporate Liability
Figure 3. Personal and Business Airtime for Respondents Whose Employers Pay for Business and Personal Calls Compared to Un-Reimbursed Respondents
Figure 4. Corporate Versus Individual Liability
Figure 5. Billing/Reimbursement Methods Among Respondents
Figure 6. Billing/Reimbursement Methods by Size of Organizations
Figure 7. Percentage of Organizations that Use Agreements by Size of Business
Figure 8. General Agreements Related to Employee Use of Wireless Services
Figure 9. Devices Frequently Used by Respondents
Figure 10. Percentage of Business Use Among Respondents
Figure 11. Use of Mobile Data Among Respondents
Figure 12 Wireless Network Technology Used by Mobile Data Users
Figure 13. Percentage of Business Versus Personal Calls for Respondents Who Pay for Their Personal Calls and Those for Whom the Company Pays for Personal Calls
Figure 14. Methods Used to Minimize Personal Call Costs of Respondents Who Pay for Personal Calls and of Respondents When the Company Pays for Personal Calls
Figure 15. Approaches Used by Respondents with Corporate-Liable Phones and without Reimbursement to Manage the Costs of Personal Calls (Multiple Answers Allowed)
Figure 16. The Unaudited/Audited Impact on MoU for Employee Wireless Bills
Figure 17. Company Savings from Having Employees Expense Business Calls Rather Than Assuming Corporate Liability
Figure 18. Monthly Value of Un-Reimbursed Business Calls
Figure 19. Personal and Business Airtime for Respondents Whose Employers Pay for Business and Personal Calls Compared to Un-Reimbursed Respondents
Figure 20. Devices Used by Respondents Whose Employers Pay for Business and Personal Calls Compared to Un-Reimbursed Respondents
Figure 21. Wireless Data Technology Used by Respondents Whose Employers Pay for Business and Personal Calls Compared to Un-Reimbursed Respondents
Figure 22 Voice and Data ARPU for Respondents Whose Employers Pay for Business and Personal Calls Compared to Un-Reimbursed Respondents
Figure 23. Wireless Carriers Used by Respondents
Figure 24. Job Titles of Respondents
Figure 25. Sizes of Businesses of the Respondents by Number of Employees
Figure 26. Industries Represented by the Respondents

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