Contract Cleaning Market
Key Note Publications Ltd, October 2004
This report provides an analysis of the UK Contract Cleaning Market, covering activities defined in the industrial cleaning category of the UK Standard Industrial Classification (SIC) codes, which includes: commercial, industrial and administrative buildings; window cleaning; and specialist cleaning of areas such as hospital operating theatres, computer rooms, ventilation systems and transport. Market Information provided includes: -Market Definition-Market Size-Industry Background-Competitor Analysis-Strengths, Weaknesses, Opportunities and Threats-Buying Behaviour-Current Issues-The Global Market-Forecasts-Company Profiles-Further Sources
Executive Summary 1. Market Definition REPORT COVERAGE MARKET SECTORS MARKET TRENDS Sector Trends Table 1: UK Gross Value Added by Key Industry Sector at Current Basic Prices (£m and %), 1998-2001 Facilities Management Recruitment and Training Price and Value ECONOMIC TRENDS Population Table 2: UK Resident Population Estimates by Sex (000 and %), Mid-Years 1998-2002 Gross Domestic Product Table 3: UK Gross Domestic Product at Current and Constant 1995 Prices (£m), 1998-2002 Inflation Table 4: UK Rate of Inflation (%), 1998-2002 Unemployment Table 5: Actual Number of Unemployed Persons (million and %), 1998-2002 Household Disposable Income Table 6: Household Disposable Income (£ and %), 1998-2002 MARKET POSITION The UK Overseas 2. Market Size THE TOTAL MARKET Table 7: The Total UK Contract Cleaning Market by Value at Current Prices (£m), 1998-2002 BY MARKET SECTOR 3. Industry Background RECENT HISTORY NUMBER OF COMPANIES Table 8: Number of UK VAT-Based Enterprises Engaged in Industrial Cleaning by Turnover Sizeband (£000 and %), 2003 EMPLOYMENT Table 9: Number of UK VAT-Based Local Units Engaged in Industrial Cleaning by Employment Sizeband (number of employees), 2003 REGIONAL VARIATIONS IN THE MARKETPLACE Table 10: Regional Distribution of the UK Labour Market (000 and %), 2003 DISTRIBUTION HOW ROBUST IS THE MARKET? LEGISLATION Disability Discrimination Act 1995 EU Agency Workers Directive EU Employment Directive on Equal Treatment Fixed-Term Employees (Prevention of Less Favourable Treatment) Regulations 2002 National Minimum Wage Transfer of Undertakings (Protection of Employment) Regulations Working Time Regulations key TRADE ASSOCIATIONS British Association for Chemical Specialities British Cleaning Council The British Institute of Cleaning Science British Institute of Facilities Management British Toilet Association Cleaning & Hygiene Suppliers' Association Cleaning and Support Services Association Industrial Cleaning Machine Manufacturers' Association The Institute of Maintenance and Building Management National Association of Chimney Sweeps National Federation of Master Window & General Cleaners UK Cleaning Products Industry Association International Associations 4. Competitor Analysis THE MARKETPLACE MARKET LEADERS Carlisle Cleaning Services Ltd Company Structure Current and Future Developments Financial Results ISS A/S Company Structure Current and Future Developments Financial Results MacLellan Group PLC Company Structure Current and Future Developments Financial Results MITIE Group PLC Company Structure Current and Future Developments Financial Results Mowlem PLC Company Structure Current and Future Developments Financial Results OCS Group Ltd Company Structure Current and Recent Developments Financial Results Rentokil Initial PLC Company Structure Current and Future Developments Financial Results Sodexho Ltd Company Structure Current and Future Developments Financial Results Other Companies Barkland (UK) Ltd CSFM (Holdings) PLC Executive Cleaning Services Ltd Ideal Cleaning Services Ltd Servest Ltd OUTSIDE SUPPLIERS Equipment Consumables marketing activity Exhibitions 5. Strengths, Weaknesses, Opportunities and Threats STRENGTHS WEAKNESSES OPPORTUNITIES THREATS 6. Buying Behaviour customer profile Single Versus Bundled Services Value-Added Services Multi-Site, Multi-Service Contracts Monitoring of Work Performance customer penetration BY REGION Table 11: UK Population Distribution (000), 2001 7. Current Issues TRAINING Reinsourcing Health and Safety in the Cleaning Industry Insurance Customer Health And Hygiene Building Cleanability Recruitment Of Suitable Employees CORPORATE ACTIVITY 8. The Global Market EUROPE Table 12: Population of EU Countries (number of people), 2003 the us 9. Forecasts THE ECONOMY Gross Domestic Product Table 13: Forecast UK Gross Domestic Product in Real Terms (%), 2003-2007 Unemployment Table 14: Forecast Actual Number of Unemployed Persons (million and %), 2003-2007 Interest Rates Forecasts 2003 to 2007 Table 15: The Forecast Total UK Contract Cleaning Market by Value at Current Prices (£m), 2003-2007 FUTURE TRENDS Facilities Management Trend Towards Larger Companies Health and Safety in the Cleaning Industry Specialist Services 10. Company Profiles Carlisle Cleaning Services Ltd Iss Uk Ltd Maclellan Group Plc Mitie Group Plc Mowlem Plc Ocs Group LTd Rentokil Initial Plc Sodexho Ltd 11. Further Sources Associations General Sources Government Publications Other Sources Bonnier Information Sources
In 2002, the UK contract cleaning market was worth £4.76bn at current prices, a decrease of 1.6% on 2001.This Market Report covers activities defined in the industrial cleaning category of the UK Standard Industrial Classification (SIC) codes, which includes: commercial, industrial and administrative buildings; window cleaning; and specialist cleaning of areas such as hospital operating theatres, computer rooms, ventilation systems and transport. Several important factors are affecting the contract cleaning market. The industry is very labour intensive and legislation — notably the Transfer of Undertakings (Protection of Employment) (TUPE) Regulations, Fixed Term Employees Regulations, National Minimum Wage and Working Time Regulations — is in place to protect workers' rights. This type of legislation is particularly important in the labour-intensive contract cleaning market, as it governs minimum employment terms and conditions. Traditionally, employment conditions and rights in many cleaning companies were poor, and new legislation regarding improving employees' rights tend to increase costs and reduce profitability for companies. In addition, health and safety issues that relate to chemicals and vibrating equipment, such as floor cleaners, are of great concern to workers in the cleaning industry. A major initiative is under way to improve training and professionalism in the form of a new Sector Skills Council (SSC), which will replace the Cleaning Industry Training Organisation (CINTO). The proposed new body — which is being supported by CINTO, Housing Potential and the Property Services National Training Organisation (PSNTO) — will cover the training interests of property care, as well as cleaning. Customer satisfaction is crucial to the industry and cleaning standards need to be such that they are sufficient in preventing the spread of disease. In addition, recruitment is another factor affecting the contract cleaning market and it is hoped that the new SSC will boost staff retention.Over the next 5 years, the contract cleaning market will continue to develop through companies offering associated services, such as catering and security. Increasingly, cleaning will be more closely associated with the facilities management market and facilities management companies will continue to expand activities to incorporate contract cleaning. The contract cleaning market is expected to grow slowly over the next 5 years, although growth might be more rapid in contract cleaning activities carried out as part of the service portfolio offered by facilities management companies. In addition, there is likely to be further consolidation in the industry, which will result in fewer, but larger, companies.
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