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2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volume 1 of 2)
CollabGen Inc., May 2007, Pages: 184
This report:
- Is a unique comprehensive single point of reference which enables business unit and IT executives to strategically coalesce and confidently implement today’s telecommunication solutions
- Identify’s metrics and best options for improving an organizations operational and financial performance and avoid costly mistakes
- Incorporates our multi-dimensional NuViewsTM visual comparisons of products and services from major vendors
This volume covers the parallel evolution and convergence of computing, networking and telecommunications. It addresses design principles and best practices for implementing telecommunication applications within enterprises and ‘Dynamic’ Contact Centres; and highlights a new and unique Interactive Voice Response (IVR) methodology for agent-assisted or ‘Guided’ phone self-service. Business and product analysis includes the new Microsoft / Nortel Innovative Communications Alliance, NEC Unified Solutions, Mitel and Spoken Communications. Refer to Volume 2 for Avaya, Alcatel – Lucent / Genesys, Cisco, Siemens, Interactive Intelligence, Aspect Software, Intervoice, and Syntellect.
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