2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volume 2 of 2) - Market Research Reports

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2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volume 2 of 2)

Description:

This report

- Is a Unique comprehensive single point of reference that enables business unit and IT executives to strategically coalesce and confidently implement today’s telecommunication solutions
- Incorporates our multi-dimensional NuViewsTM visual comparisons of products and services from major vendors

This volume covers business and product analysis for Avaya, Alcatel – Lucent / Genesys, Cisco Systems, Siemens, Interactive Intelligence, Aspect Software, Intervoice, and Syntellect.

Refer to Volume 1 for the new Microsoft / Nortel Innovative Communications Alliance, NEC Unified Solutions, Mitel and Spoken Communications. Identify metrics and best options for improving an organizations operational and financial performance and avoid costly mistakes.

Contents:

Preface
Generic Analysis
Readership
Vendor / Product Evaluation Criteria and Methodology
Vendor Sections
Communication Servers & Contact Distribution Systems
Technology & Market Share Leaders
Avaya
Alcatel – Lucent / Genesys
Cisco
Siemens
Technology Leaders
Interactive Intelligence
Aspect Software
Intervoice
Syntellect

Summary:

This report

- Helps to obtain current information on telecommunication technology & vendor dynamics.

- Is a single reference source to analyze information in common formats by various vendor platforms and functions. Reports include comparative product tables and numerous color graphics / visuals [pictures of components and devices; user interfaces (screen shots) and diagrams]. Gain detailed information to optimize current systems or support Request for Proposal (RFP) and selection processes. Independent analysis and conclusions are based on current and roadmap information obtained thru formalized vendor analyst relations and consultant liaison programs using proprietary methodologies

Companies Mentioned

Avaya Alcatel - Lucent / Genesys Cisco Systems Siemens Interactive Intelligence Aspect Software Intervoice Syntellect

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