|
|
 |
|
Viewing report
|
|
|
|
2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volumes 1 & 2)
CollabGen Inc., May 2007, Pages: 416
This report
- Is a unique comprehensive single point of reference that enables business unit and IT executives to strategically coalesce and confidently implement today’s telecommunication solutions
- Identity’s metrics and best options for improving an organizations operational and financial performance and avoid costly mistakes
- Incorporates our multi-dimensional NuViewsTM visual comparisons of products and services from major vendors
Volume 1 covers the parallel evolution and convergence of computing, networking and telecommunications. It addresses design principles and best practices for implementing telecommunication applications within enterprises and ‘Dynamic’ Contact Centers; and highlights a new and unique Interactive Voice Response (IVR) methodology for agent-assisted or ‘Guided’ phone self-service. Business and product analysis includes the new Microsoft / Nortel Innovative Communications Alliance, NEC Unified Solutions, Mitel and Spoken Communications. Volume 2 includes Avaya, Alcatel – Lucent / Genesys, Cisco, Siemens, Interactive Intelligence, Aspect Software, Intervoice, and Syntellect.
Customers who bought this item also bought
2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volume 2 of 2)
2007: Telecommunication Systems & Applications - Medium-to-large Enterprises & Contact Centers (Volume 1 of 2)
Speech Technology - Global Strategic Business Report
IP PBX Market Opportunities, Strategies, and Forecasts, 2006 To 2012
Chile- SIP Enabled Server and IP PBX Market Shares, Market Forecasts, and Market Strategies, 2008-2014
Enterprise Communications: Improving Productivity and Collaboration Through a Unified Platform
Unified Communications and Collaboration: Laying the Foundations for Business Process Flexibility and Innovation
World Enterprise Voice and Unified Messaging Platform Markets
Backbone Connectivity Market Opportunities, Strategies, and Forecasts, 2006 to 2012
Decision Matrix: Selecting an IP Contact Center Vendor (Competitor Focus)
|
|
|
|
