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Human Resources Outsourcing - Solutions, Suppliers, Key Processes and the Current Market - Product Image

Human Resources Outsourcing - Solutions, Suppliers, Key Processes and the Current Market

  • Published: July 2007
  • Region: Global
  • 150 Pages
  • Ashgate Publishing

FEATURED COMPANIES

  • Accenture
  • ADP
  • BBC
  • British Telecom
  • Convergys
  • Hewitt (Exult)
  • MORE

This Orion Partners' report addresses the main considerations for an organization investigating a large-scale transference of HR transactional activity to an outsource provider. The report also provides an overview of the market for HR outsourcing services in Europe. There are sections profiling each of the main outsourcing providers in the UK and continental Europe and case studies drawn from both the public and private sector.

Human Resources Outsourcing agreements, which typically run for seven years or more, have a critical influence on any organization's ability to deliver its long-term strategy. The Orion Partner's report is a valuable contribution to identifying the right model, locating the right partner and realising the value of one of the most important elements in the current strategic investment for large organizations. It also provides helpful advice on how to manage the impact of outsourcing on the retained HR team.

This report provides an overview of the main developments in the growth of the market for HR outsourcing in Europe since the late 1990s. HR outsourcing is not a new phenomenon. Individual HR services such as recruitment, payroll and training READ MORE >

ACKNOWLEDGEMENTS

1. EXECUTIVE SUMMARY

THE MARKET
European Market – Key Facts
Trends
Main providers

SCOPE OF SERVICES

THE IMPLICATIONS OF HRO FOR RETAINED HR

CONTRACTUAL OPTIONS FOR DELIVERY OF HRO

THE TRANSITION PROCESS

2. INTRODUCTION

3. OVERVIEW OF THE EUROPEAN MARKET SIZE AND GROWTH

KEY PROVIDERS
ACS
ADP
EDS/ExcellerateHRO
ARINSO
Xchanging
Capita
Convergys
Xansa
Other potential players

KEY TRENDS

SUPPLIER MARKET SHARE
Leading Suppliers in European Market

PUBLIC SECTOR SPECIFIC DEALS

4. INDICATIVE SCOPE OF SERVICES

Frequently Outsourced Services Include
Occasionally Outsourced Services Include
Rarely Outsourced Services Include:

5. IMPLICATIONS FOR THE RETAINED HR FUNCTION

Design Principles
Service Led Design
Discrete Vs Embedded Activity
Retained HR Organisation Design
Design Options
What advisory services should be in scope?
HR Business Partners

MANAGING THE RELATIONSHIP
Governance
Key Service Forums

NEW ROLES, SKILLS AND CAREER PATHING
Contract and Service Management
Improved Business Planning
Internal Consultancy Skills
Career Pathing and Career Management

6. CONTRACTUAL OPTIONS

7. ENGAGEMENT AND TRANSITION

Transition Planning
Factors Influencing the Transition Approach
Example Transition Responsibilities
Transition Risks

APPENDIX A: HR BPO DEALS EUROPE >$50M TCV ’99–‘06

APPENDIX B: CASE STUDIES

CASE STUDY 1. BRITISH TELECOM/ACCENTURE
CASE STUDY 2. BP/HEWITT (FORMERLY EXULT)
CASE STUDY 3. ARMED FORCES PERSONNEL AND ADMINISTRATION AGENCY/EXCELLERATEHRO
CASE STUDY 4. WESTMINSTER CITY COUNCIL/VERTEX
CASE STUDY 5 – UNILEVER/ACCENTURE
CASE STUDY 6 – LLOYDS TSB XANSA
CASE STUDY 7: BBC/CAPITA

APPENDIX C: LEADING PR0VIDER PROFILES

Provider Profile – Accenture
Provider Profile – Affiliated Computer Services
Provider Profile – Fidelity Employer Services Company
Provider Profile – Hewitt (Exult)
Provider Profile – IBM

APPENDIX D: SCOPE OF SERVICES

INDEX

- ACS
- ADP
- EDS/ExcellerateHRO
- ARINSO
- Xchanging
- Capita
- Convergys
- Xansa
- British Telecom
- Accenture
- BP
- Hewitt (Exult)
- IBM
- Unilever
- Lloyds TSB
- BBC

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