Opportunities in Enterprise ICT: Strategies for IT Services Providers
Ovum, June 2007, Pages: 25
The concept and practice of converging IT and telecoms technologies, infrastructures, services and markets is not new. However, it is gaining momentum, driven by the growing ubiquity of networks as a key element in IT solutions and of IT as a key element in network solutions. The IT services industry is both an agent and, potentially, a beneficiary of this trend towards information and communications technology (ICT) in the enterprise and the overall blurring of the distinction between the IT and telecommunications domains.
This research assesses the IT services industry’s evolving strategies and positioning in the area of ICT. It examines the validity of these approaches, given the strategic priorities for the industry, customer requirements and the competitive landscape. It also draws out the consequences of these approaches for the future of the IT services industry and the competitive landscape.
Key messages
IT services providers and ICT: drivers and ambitions
Context: the challenges of a mature market
Vendors seek out new business
The attractions of ICT
Summary: the case for ICT
ICT services offerings
Emphasis on convergence and IP
Convergence-centric applications
Wireless and mobility
Telecom expense management (TEM)
Go-to-market and competitive strategies
Solution selling
Service breadth and business value
Upselling and bundling
Network management and connectivity services
Proponents and drivers of network services
Network services: summary
The competitive landscape in ICT
The two worlds collide
Who will win?
The competitive landscape of the future
IT services vendors: ICT strategy snapshots
Accenture
CSC
EDS
Fujitsu Services
IBM
Accenture
CSC
EDS
Fujitsu Services
IBM
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