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Messaging Key to Global Unified Communications


Description: Unified messaging and unified communications have garnered a lot of attention with promises to improve employee efficiency and enable business processes for knowledge workers. While this may, ultimately, be the case in the long term, business users are not currently pounding the desk demanding these capabilities. In fact, this report shows how technological capabilities have out-stripped demand or even felt need, to date. In this environment, IT decision makers must weigh the benefits associated with these capabilities (specifically, increased efficiencies and the acceleration of business processes) against the cost and complexities of deployment. Unified messaging is increasingly prevalent in the work setting and will serve as the initial step on the unified continuum to true convergence.
This report contains an analysis of the current state of UM and UC from both industry and end-user perspectives. Vendor profiles and survey results of business decision makers' current and planned adoption of UM/UC applications are presented. Also included is an updated analysis of market shares of the US and worldwide UM and traditional voice messaging markets, along with forecasts through 2011, which builds upon previous In-Stat research in this area.


Contents:
Executive Summary

Introduction

Unified Messaging and Unified Communications Defined

Unified Messaging Begins to Resonate in Business

UM/Voicemail Players and Products

Alcatel-Lucent

Applied Voice and Speech Technology (AVST)

Avaya

Cisco

NEC/Active Voice

Nortel

Quantitative Analysis

Equipment-Based Messaging Solutions are Preferred

Current and Planned Messaging and UC Applications

Presence Plays a Key Role

Messaging Devices Used by Businesses

Implications of the Primary Research Data

Messaging Market Share

UM Market Shares Shifted Moderately in 2006, with Cisco Gaining Most Momentum

Traditional Voicemail Continued Decline in 2006

Total Revenues Remain Steady

Market Forecast Through 2010

Methodology

Glossary

Related In-Stat Reports

List of Tables

Table 1. Voicemail Integration with Equipment vs. Provisioned by Service Providers

Table 2. Current and Planned Use of Web Access to Both Voicemail and Email

Table 3. Current and Planned Use of PC/Laptop-Based Softphones

Table 4. Current and Planned Use of Click-To-Call from Email

Table 5. Current and Planned Use of IP-based Web Conferencing

Table 6. Current and Planned Use of IP-based Video Conferencing

Table 7. Current and Planned Use of Fax over Voicemail

Table 8. Current and Planned Use of IM Integrated With Conferencing

Table 9. Current and Planned Use of IP-based Audio Conferencing

Table 10. Current and Planned Use of Text-to-Speech, or Speech-to-Text

Table 11. Functions Used in Current Messaging Systems

Table 12. Interest in Messaging System Functions

Table 13. Devices Used for Unified Messaging

Table 14. 2005?2006 US UM/UM-capable Clients and Revenue Market Share

Table 15. 2005?2006 Worldwide UM/UM-capable Clients and Revenue Market Share

Table 16. 2005?2006 US Traditional Voicemail Ports and Revenue Market Share

Table 17. 2005?2006 Worldwide Traditional Voicemail Ports and Revenue Market Share

Table 18. 2005?2006 Total Messaging Market Shares by End-user Revenues

Table 19. US UM/UM-capable Client Shipments (in Thousands) and Revenue Forecast (US$ in Millions), 2006?2011

Table 20. Worldwide UM/UM-capable Client Shipments (in Thousands) and Revenue Forecast (US$ in Millions), 2006?2011

Table 21. US Traditional Voicemail Port Shipments (in Thousands) and Revenue Forecast (US$ in Millions), 2006?2011

Table 22. Worldwide Traditional Voicemail Port Shipments (in Thousands) and Revenue Forecast (US$ in Millions), 2006?2011

Table 23. Total US Messaging Revenues 2006?2011

Table 24. Total Worldwide Messaging Revenues 2006?2011
List of Figures

Figure 1. Worldwide Total Messaging Revenues, 2006?2011 (US$ in Millions)

Figure 2. Worldwide UM/UM-Capable and Traditional Voicemail Revenues, 2006?2011 (US$ in Millions)

Figure 3. Alcatel-Lucent?s OmniTouch Unified Communications Web Services and Business Applications

Figure 4. Avaya Modular Messaging Software Packages

Figure 5. Current and Planned Use of Unified Messaging Capabilities

Figure 6. Importance of UM/UC Functions

Figure 7. 2005 US UM/UM-capable Market Share for End-User Revenues

Figure 8. 2006 US UM/UM-capable Market Share for End-User Revenues

Figure 9. 2005 Worldwide UM/UM-capable Market Share for End-User Revenues

Figure 10. 2006 Worldwide UM/UM-capable Market Share for End-User Revenues

Figure 11. 2005 US Traditional Voicemail Ports Market Share for End-User Revenues

Figure 12. 2006 US Traditional Voicemail Ports Market Share for End-User Revenues

Figure 13. 2005 Worldwide Traditional Voicemail Ports Market Share for End-User Revenues

Figure 14. 2006 Worldwide Traditional Voicemail Ports Market Share for End-User Revenues





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