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Shared Services in Local Government: Improving Service Delivery - Product Image

Shared Services in Local Government: Improving Service Delivery

  • Published: November 2007
  • Region: Global
  • 234 Pages
  • Ashgate Publishing

Despite the pressure for local councils to follow the lead of the private sector and develop shared service and partnership arrangements, the barriers in terms of culture, differences in priorities across councils and lack of experience are formidable - yet this is the most likely source of meeting government targets for reduced overheads and improved organizational effectiveness.

By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service. It seeks to examine the evidence of the cost, effectiveness and quality improvements achieved from sharings.

This ground-breaking book has been written for everyone in local government; it explores the political and cultural barriers, and legislative/legal framework for joint workings, READ MORE >

Foreword
Introduction

The background to shared services
The impetus to share
Shared services case studies

Case study 1 – Anglia Revenues Partnership
Case study 2 – The Welland Partnership

Learning from the case studies

The shared services scene
The 'fifth' wave
The future for shared services
The 'sixth' wave?

Appendices
Further reading

Index

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