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SMEs Turn to VoIP - But is it Good News for Telcos? Product Image

SMEs Turn to VoIP - But is it Good News for Telcos?

  • ID: 562554
  • August 2007
  • 6 pages
  • Ovum

End-user research commissioned by us shows that small and medium-sized enterprises (SMEs) are keen on VoIP. This is good news for telcos that have launched their own VoIP (voice over broadband) services. But the bad news for established telcos is that many small businesses are turning to Skype and other public Internet voice providers for their VoIP services rather than business-grade solutions from telcos. The challenge for established telcos is: how can they compete in the SME market against providers such as Skype when the services they are offering are free or almost-free?

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Figure 1 Take-up of Internet telephony in SMEs
Figure 2 Take-up of Internet telephony in SMEs, by country
Figure 3 Take-up of Internet telephony and collaboration applications in SMEs
Figure 4 Take up of IP telephony (IP PBXs) in SMEs
Figure 5 Take-up of IP telephony (IP PBXs) and Internet telephony in SMEs
Figure 6 Drivers of IP telephony in SMEs

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

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