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2007 Banking Identity Safety Scorecard: The Wave of the Future is Multi-Channel Security


Description: Javelin’s 2007 Banking Identity Safety Scorecard ranks banks and credit unions on their cus-tomer-facing identity fraud Prevention, Detection and Resolution™ capabilities. Leveraging the nation’s most comprehensive study on identity fraud, Javelin updates the Prevention, Detection and Resolution™ criteria to measure banks and credit unions on their customer-facing security features to show specific ways that individual financial institutions (FIs) can increase customer safety and loyalty by partnering with account holders to fight identity fraud criminals. Using a combination of mystery-shopper and Web site research to score leading U.S. providers against relevant Prevention, Detection, and Resolution™ criteria, 25 institutions are included in this study, collectively representing 50% of the U.S. market in 2007 by dollar value of deposits, ac-cording to the FDIC.

Primary Questions

-Which financial institutions rank highest against Javelin’s customer-facing Prevention, Detection and Resolution™ criteria?

-What type of account protection capabilities should banks and credit unions implement to increase customer safety through Prevention, Detection and Resolution?

-Where is banking safety strongest and where is it weakest?

-Which customer safety features will most differentiate the top financial institutions in the future?


Audience:

-financial institutions

-eCommerce/online banking

-fraud

-risk management

-marketing departments


Contents: Overview
Primary Questions
Key Findings
Executive Summary
Top Rankings for 2007 Banking Safety Scorecard Show Marked Improvement
Recommendations
Prevention
Detection
Resolution
Prevention, Detection and Resolution™ Model Provides a Framework for Empowering Consumers
Prevention
Multi-factor authentication in all channels
User-defined Limits and Prohibitions
Social Security Number prohibition and security education
Detection
Credit monitoring services
One-way and two-way alerts
Resolution
Next-day availability of funds
Next-day replacement of debit cards
Data breach resolution plans
2008 and Beyond: What’s on the Horizon
Methodology
Comparing the 2007 Scorecard and previous methodologies
Related Research
Appendices: Full Rankings for Institutions Reviewed

Table of Figures

Figure 1 Year-to-Year Scores for Prevention, Detection and Resolution™, 2005-2007
Figure 2: 2007 Overall Highest Rated Financial Institutions
Figure 3 Overall Highest Rankings 8 to 10
Figure 4 Prevention, Detection and Resolution™ Framework
Figure 5 Prevention: Top Performers
Figure 6 Prevention Rankings 8 to 25
Figure 7 Percentage of Financial Institutions Meeting Prevention Criteria
Figure 8 Detection: Top Performers
Figure 9 Detection rankings 8 to 24
Figure 10 Percentage of Financial Institutions Meeting Detection Criteria
Figure 11 Detection Features Offered by FIs Reviewed
Figure 12 Resolution: Top Performers
Figure 13 Resolution Rankings 9 to 24
Figure 14 Percentage of Financial Institutions Meeting Resolution Criteria
Figure 15 All Financial Institutions: Total Score
Figure 16 All Financial Institutions: Prevention Score
Figure 17 All Financial Institutions: Detection Score
Figure 18 All Financial Institutions: Resolution Score


Companies Mentioned Banco Popular Bank of America Bank of the West BB&T Citibank City National Bank Comerica Bank Fifth Third Bank Golden 1 Credit Union HSBC Huntington National Bank JPMorgan Chase KeyBank M&T Bank McAfee National City Bank Navy Federal Credit Union PNC Financial Services Group Regions Financial Corporation Sovereign Bank SunTrust Banks Symantec Union Bank of California US Bank Wachovia Washington Mutual Wells Fargo


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