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2007 Banking Identity Safety Scorecard: The Wave of the Future is Multi-Channel Security
Javelin Strategy & Research, Nov 2007, Pages: 34
Javelin’s 2007 Banking Identity Safety Scorecard ranks banks and credit unions on their cus-tomer-facing identity fraud Prevention, Detection and Resolution™ capabilities. Leveraging the nation’s most comprehensive study on identity fraud, Javelin updates the Prevention, Detection and Resolution™ criteria to measure banks and credit unions on their customer-facing security features to show specific ways that individual financial institutions (FIs) can increase customer safety and loyalty by partnering with account holders to fight identity fraud criminals. Using a combination of mystery-shopper and Web site research to score leading U.S. providers against relevant Prevention, Detection, and Resolution™ criteria, 25 institutions are included in this study, collectively representing 50% of the U.S. market in 2007 by dollar value of deposits, ac-cording to the FDIC.
Primary Questions
-Which financial institutions rank highest against Javelin’s customer-facing Prevention, Detection and Resolution™ criteria?
-What type of account protection capabilities should banks and credit unions implement to increase customer safety through Prevention, Detection and Resolution?
-Where is banking safety strongest and where is it weakest?
-Which customer safety features will most differentiate the top financial institutions in the future?
Audience:
-financial institutions
-eCommerce/online banking
-fraud
-risk management
-marketing departments
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