Contents:

Chapter 1. Management And Organizational Behavior. Learning About Organizational Behavior. Ethics and Organizational Behavior. A Historical Framework for the Study of Management and OB. Early Management. Classical Management. Neoclassical Management and Organization Theory. Modern Management and Organization Theory. Societal Change and Organizational Behavior. OB and Advanced Information and Manufacturing Technologies. The Quality Movement. Discontent, Cynicism, and Fear in the Workplace. Sociodemographic Diversity in the Workplace. Fads and Foibles in Management. Conclusion. Notes. Chapter 2. Perception, Attitudes, And Individual Differences. Basic Internal Perceptual Organizing Patterns. Gestalt Psychology. External Factors in Perception. Social and Interpersonal Perception. Schemas and Scripts. Perceptual Distortion. Attribution Theory. Perception and Individual Differences. Personality. Self-Concept. Perception, Individual Differences, and Decision Making. Attitudes and Attitude Formation. Attitude Formation. Attitude Change. Emotional Intelligence. Conclusion: The Social Context of Judgment and Choice. Notes. Chapter 3. Motivation. Managerial Assumptions about Human Nature. Static-Content Theories of Motivation. Maslow's Hierarchy of Needs. Alderfer's ERG Theory. McClelland's Theory of Socially Acquired Needs. Needs and Goal Orientation. Herzberg's Motivator-Hygiene Theory. Managerial Application: Work Design and Job Enrichment. Process Theories of Motivation. Expectancy Theory. Path-Goal Theory of Motivation. Goal-Setting Theory. Managerial Application: Management by Objectives. Environmentally Based Theories of Motivation. Operant Conditioning and Reinforcement Theory. Managerial Application: Organizational Behavior Modification. Punishment and Discipline. Social Comparison Theory. Intrinsic and Extrinsic Rewards and Motivation. Managerial Application: Gainsharing. Motivation and the Psychological Contract. Organizational Commitment and the Psychological Contract. Choosing an Appropriate Motivational Model. Contrasting Motivation and Learning. Conclusion. Notes. Chapter 4. Communication. The Communication Process. Interpersonal Communication. Communication Modes. Barriers to Effective Communication. Improving Interpersonal Communication. Organizational Communication. Knowledge Management. Communication Networks Organizational Symbols and Rituals. In-House Publications. Communication Roles. Media Richness and Communication Effectiveness. Envisioning and Communicating Organizational Change. Ethics in Organizational Communication. Conclusion. Notes. Chapter 5. Group Dynamics. Types of Groups. Primary and Secondary Groups. Formal and Informal Groups. Heterogeneous and Homogeneous Groups. Interacting and Nominal Groups. Permanent and Temporary Groups. Basic Attributes of Groups. Individual and Group Status. Roles. Norms. Cohesiveness. Group (Organizational) Commitment. Groupthink. Choice-Shift (Risky-Shift) Phenomenon. Social Loafing. Group Process and Development. Group Development. Group and Organizational Socialization. Observation of Group Process. Conclusion. Notes. Chapter 6. Work Teams And Intergroup Relations: Managing Collaboration And Conflict. Work Teams. Managing Teams. Teams and Social Identity Theory. Trust Building and Teamwork. Teams in Action. Virtual Teams. Team Conflict. Intergroup Relations. Group Interdependence. Intergroup Conflict. Conclusion: Implications for Managers. Notes. Chapter 7. Leadership, Power, And The Manager. Leadership and Power. Power and Authority. Types of Power. The Need for Power in Managerial Performance. Theories of Leadership. Trait Theory. Behavioral and Functional Theories. Contingency Theories. Attribution Theory. Leader-Member Relations. Leadership and Management. Mintzberg's Managerial Role Set. The Role of the General Manager. Implications for Management and Leadership. Substitutes for Leadership as Supervision. Transformational Leadership and Organizational Change. Gender, Power, and Leadership. Leadership: A Synthesis. Notes.. Chapter 8. Macro-Organizational Behavior: The Organization's Environment. Organizational Environment. Defining Organizational Environment. Environmental Change and Uncertainty. Organization-Environment Relations. Controlling the Environment. The International Environment. Globalization and Organizational Behavior. Transferability of Management Practices. Societal Culture and Management. Conclusion. Notes. Chapter 9. Organization Structure And Design. Organizational Structure. Complexity. Formalization. Centralization. Key Organization Structure Challenges. Determinants of Structure. Organization Design. Simple Structure. The Functional Organization. The Divisionalized Form. Adhocracy. Market-Based, Network Organizational Forms. Conclusion. Notes. Chapter 10. Organizational Culture And Effectiveness. Organizational Culture. Uniqueness of Organizational Cultures. Objective and Subjective Organizational Culture. Organizational Subcultures. Summary. Diagnosing Organizational Culture. Culture Change in Organizations. Culture as Sustained Competitive Advantage. Ethical Considerations and Organizational Culture. Organizational Climate. Organizational Effectiveness. One-Dimensional Views of Effectiveness. Competing Values and Organizational Effectiveness. Conclusion. Notes. Chapter 11. Organization Development And Change. Organization Development. Laboratory Training. Survey Research and Feedback. Sociotechnical Systems. The Nature of Organization Development. Intervention Strategies and Change. Managing Organizational Change. Changemakers. Approaches to Organizational Change. Enabling Large-Scale Organizational Change. Interventions and Organizational Politics. Resistance, Support, and Coping with Change. Organizational Downsizing, Retrenchment, and Resizing. Conclusion. Notes. Appendix A. The Research Process In Organizational Behavior. Appendix B. Statistical Analysis. Appendix C. How To Read A Research-Oriented Journal Article. Index.