Multinationals, IP Telephony And Unified Communications
Ovum, November 2007, Pages: 19
Many multinationals have now embarked on network convergence and the implementation of IP telephony. IP convergence is increasingly being driven by the need for improved mobility as well as an expectation of cost savings. Unified communications (US) applications are on the agenda for the majority of the companies we talked to. These companies are not looking for a single supplier for UC, but expect the IP telephony and software collaboration vendors to have a strategy of interoperability.
Table of contents
Key findings
Progress with implementing IP telephony
Network convergence
Drivers of IPT implementation and network convergence
Implementation issues
Business usage of consumer IP telephony services
Unified communications
Table of figures
Figure 1 IP telephony is penetrating further into enterprises
Figure 2 Site-by-site approach favoured for IP telephony implementation
Figure 3 A mixed PBX bag before IP telephony
Figure 4 Cisco dominates after IP telephony implementation
Figure 5 Interest in managed IP telephony, but little appetite for hosting
Figure 6 Most will use VoIP in WAN within two years
Figure 7 MPLS: the main technology for convergence
Figure 8 Many use the public Internet as part of the corporate network, even for voice
Figure 9 Mobility and strategy are now important drivers of convergence
Figure 10 Most consider their IPT/convergence implementation successful
Figure 11 Skype is not supported in multinationals
Figure 12 Skype raises security and control concerns
Figure 13 Much demand for unified communications applications within the year
Figure 14 Inter-operability strategy key; single vendor for UC not an issue
Figure 15 No clear winner in UC ‘vendor wars’
Figure 16 Social networks will have an important role in business
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