Self-Service Kiosk Global Market Report 2024

The self-service kiosk market size has grown strongly in recent years. It will grow from $24.8 billion in 2023 to $26.99 billion in 2024 at a compound annual growth rate (CAGR) of 8.8%. The expansion during the historical period can be attributed to operational efficiency and reduced wait times, data collection and analytics, accessibility and inclusivity, as well as streamlined check-in and check-out processes, and enhanced payment and transaction options.

The self-service kiosk market size is expected to see strong growth in the next few years. It will grow to $37.69 billion in 2028 at a compound annual growth rate (CAGR) of 8.7%. The anticipated growth in the forecast period can be attributed to personalization and user experience, remote management and maintenance, IoT expansion and connectivity, security enhancements, and the rise in convenience-driven consumer behavior. Key trends expected in the forecast period involve contactless technology integration, enhanced user experience, AI and machine learning integration, expansion in various industries, and biometric authentication.

The self-service kiosks market is set to grow due to the integration of payment gateway systems. Payment gateways facilitate secure and diverse payment methods, making self-service kiosks user-friendly and efficient. Citcon's integration with ABCPOS in February 2022 expanded customer payment options for restaurant self-serve kiosks, enabling transactions with PayPal, Venmo, and other methods. The increasing integration of payment gateways with self-service kiosks is expected to drive the growth of the self-service kiosks market.

The self-service kiosks market is expected to thrive due to the growing use of contactless payments. Contactless payments, a secure transaction method, enhance user experience in self-service kiosks by offering faster and safer transactions. A Mastercard Contactless Consumer Poll revealed that over half of Americans (51%) would use some form of contactless payment in November 2023. The increasing use of contactless payments is anticipated to drive the self-service kiosks market.

In the self-service kiosk market, technological advancements are driving innovation. Vision-Box, a Portugal-based biometric technology solutions provider, introduced the Seamless Kiosk in June 2022. Equipped with biometric identification and AI-based smart passenger guide system, this kiosk improves user experience, especially for passengers with impaired eyesight or limited dexterity.

The major companies in the self-service kiosk market are focused on developing technologically advanced solutions, including self-service food ordering kiosks. In February 2023, Bludot Technologies Inc., a US-based manufacturing company, launched the Halo Retail Self-Service Kiosk. This transformative kiosk aims to streamline the ordering process, reduce wait times, and enhance customer satisfaction by providing benefits such as queue reduction, spend maximization, footfall inflation, and fast and secure payment.

In December 2023, REDYREF Interactive Kiosks, a US-based manufacturing company, acquired Livewire Digital, a UK-based self-service kiosk solutions company, for an undisclosed amount. This acquisition strengthens REDYREF Interactive Kiosks' capabilities in self-service software and solutions, positioning it as a comprehensive interactive technology provider.

Major companies operating in the self-service kiosk market report are Thales Group, HESS Cash Systems GmbH & Co., NEXCOM International Co. Ltd., NCR Corporation, Fuji Electric Co. Ltd., Diebold Nixdorf Incorporated, Crane Co., Advantech Co. Ltd., Glory Ltd., GRG Banking Equipment Co. Ltd., Hitachi Payment Services Pvt. Ltd., NeoProducts, Verifone Inc., Pyramid Computer GmbH, Embross Systems Pvt. Ltd., REDYREF Interactive Kiosks, KIOSK Information Systems, Frank Mayer and Associates Inc., Peerless-AV Inc., KAL ATM Software GmbH, Source Technologies, Vivonet Inc., Azkoyen SA, SlabbKiosks Inc., Olea Kiosks Inc., Livewire Digital, Meridian Kiosks, Lilitab LLC, ZIVELO LLC, Aksor Société par Actions Simplifiée.

North America was the largest region in the self-service kiosk market share in 2023. The regions covered in the self-service kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the self-service kiosk market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The primary types of self-service kiosks are indoor kiosks and outdoor kiosks. Indoor kiosks, used for product dispensing, passport checking, and others, cover products such as food, beverages, retail, parking, electric vehicle charging, patient interactive, information, employment, check-in, and automated teller machines. Implementations include point-of-information, product promotion, service/transaction, internet commerce, product dispensing, and others, with end-users in hospitality, financial services, retail, medical, transportation, education, government, and more.

The self-service kiosks market research report is one of a series of new reports that provides self-service kiosks market statistics, including self-service kiosks industry global market size, regional shares, competitors with self-service kiosks market share, detailed self-service kiosks market segments, market trends, and opportunities, and any further data you may need to thrive in the self-service kiosks industry. This self-service kiosk market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The self-service kiosk market consists of sales of casino, check-in, banking, ticketing, and self-order kiosks. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.