This Advisory Note outlines how enterprises should apply best practices in the form of ITIL disciplines - such as Configuration Management, Change Management, Software Control, and Contingency Planning - to help to achieve a smooth and successful data center relocation or consolidation project. Using the major ITIL disciplines of Service Support and Service Delivery as a framework, this Advisory Note provides specific, actionable recommendations, and highlights key technologies, that will ensure IT is able to deliver consistent business service before, during, and after a data center relocation and consolidation project.
ITIL, which stands for 'IT Infrastructure Library,' is a set of best practices for IT organizations, originally created under the auspices of the British government. While it covers other areas, its focus is on ensuring that IT is able to deliver consistent business service. The ITIL Service Management library describes key best practices in two main areas: Service Support and Service Delivery. These areas are further broken down as follows:
- Service Support - includes Configuration Management, Problem/Incident Management, Service/Help Desk, Change Management, and Software Control and Distribution
- Service Delivery - includes Service Level Management, Availability Management, Capacity Management, Contingency Planning, and Cost Management for IT Services
Using these best practices can help to achieve a smooth and successful data center relocation or consolidation project.