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Advisory Note: CMDB Stories - Where to Begin, or Begin with the End In Mind
Enterprise Management Associates, April 2007, Pages: 2
Where to begin with ITIL Configuration Management is a common problem facing many IT organizations. The key to success however, is found in understanding the reasons for Configuration Management and expressing them first in business terms. This article provides a real-life example of a company that struggled with and overcame these issues. It shows how Configuration Management, done right, can dramatically improve IT service quality - without a significant investment in new software.
By way of an example from my own experience, following is the story of establishing Configuration Management at a county government IT department. The county is significant, and has an annual IT budget of about $35,000,000. They decided to embark on the ITIL journey in order to 'do more for more with less'—a very common mandate from all IT sectors, not just government. The lessons presented in this story are appropriate for any IT organization embarking on the ITIL CMDB journey.
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