|
|
 |
|
Viewing report
|
|
|
|
Advisory Note: DOTWIMP - 7 Steps to Higher IT Performance
Enterprise Management Associates, June 2007, Pages: 4
IT service variability is the enemy of quality. DOTWIMP is a Six Sigma concept that can help us understand how to improve IT service quality and reduce costs.
IT service variability is responsible for poor IT service quality, low customer satisfaction, employee job dissatisfaction, and ultimately loss of competitive advantage.
Simply put, variability is the enemy of quality. Variability is a measure of how completed tasks that are supposed to conform to a specification vary amongst each other.
IT variability increases costs unnecessarily by generating waste in seven categories: Defects, Overproduction, Transportation, Waiting, Inventory, Motion, and Processing - DOTWIMP for short.
DOTWIMP is a simple 7-step tool that addresses the most common root causes of IT variability.
To show how DOTWIMP can help IT, consider one of the most common IT services - on-boarding a new employee. This kind of service usually suffers from significant DOTWIMP waste. Even with only a few simple steps - activate a phone, create an e-mail account, create a network logon, and configure laptop - very few IT departments provide consistent timeliness. In other words, even for the most common and basic IT service variability is large, and DOTWIMP is the culprit.
Product samples
A sample for this product is available. Please Login/Register to download this sample.
Customers who bought this item also bought
Managing Costs in IT 2009: Maximising the Value of IT Assets and Budgets
E-waste Management Market to 2020 - Emerging Economies Poised to Capitalize on E-waste Recovery and Recycling Market
Global Mobile Identity and Access Management Market 2009-2013
Smart Money: 238 Tips and Insights from 63 CEOs to Help You Fund Your Business Without Losing Control
Global E-Waste Management Market (2011 – 2016)
Public Library Computer Technology Benchmarks
Future Online Strategies and Technologies: Creating value, improving communications and driving online business in the verticals
Digital Manufacturing Software Market in Asia Pacific 2009-2013
How to Attract and Retain Top Talent for Your Software Firm
Nanotechnology for Drug Delivery - Global Market for Nanocarriers
|
|
|
|
