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Consumer Satisfaction Index 2008: UK Clothing Product Image

Consumer Satisfaction Index 2008: UK Clothing

  • ID: 589244
  • January 2008
  • Region: United Kingdom, Great Britain
  • 23 Pages
  • Verdict Research Limited

Introduction

In an intensely competitive retail market, keeping customers satisfied has never been more important. Retailers need to understand how they satisfy their shoppers in order to enhance their appeal and increase customer loyalty. Moreover, an insight into what drives customer satisfaction at competitors is essential to win customers from them.

Scope

- Measures and ranks customer satisfaction for all significant retailers in the sector over six years (2003-2008).
- Includes ratings for eight performance metrics: price, range, quality, service, convenience, ambience, layout and facilities.
- Covers 24 leading clothing retailers including Marks & Spencer, Debenhams, River Island, Burton, New Look, Primark, TK Maxx and Tesco.

Highlights

- John Lewis maintains its lead as overall winner. Despite losing its previous top rankings in range, service, ambience and layout to rival department stores House of Fraser and Debenhams, its high score in range, quality and service have contributed to its overall lead.
- Low price credentials help H&M secure second place in this year's report. Moving up one place, H&M now collects the silver READ MORE >

CHAPTER 1 EXECUTIVE SUMMARY
About CSI

CHAPTER 2 SUMMARY OF FINDINGS
Summary of Findings – Clothing

CHAPTER 3 SYNOPSIS AND COMPARATIVES
Synopsis and Comparatives – Clothing

CHAPTER 4 RANKINGS
Overall ranking – Clothing
Winners since last year – Clothing
Losers since last year – Clothing
Ranking for range – Clothing
Ranking for price – Clothing
Ranking for convenience – Clothing
Ranking for quality – Clothing
Ranking for service – Clothing
Ranking for ambience – Clothing
Ranking for facilities – Clothing
Ranking for layout – Clothing

LIST OF TABLES
Table 1: Synopsis of highest scoring retailers overall and by factor 2007 and 2008
Table 2: CSI comparatives between clothing and all retail 2008
Table 3: Retailers ranked by overall CSI score 2003-2008
Table 4: Retailers with the most significant gains in overall CSI score in the past year
Table 5: Retailers with the most significant gains in overall CSI rank in the past year
Table 6: Retailers with the most significant losses in overall CSI score in the past year
Table 7: Retailers with the most significant losses in overall CSI rank in the past year
Table 8: Retailers ranked by CSI score for range 2003-2008
Table 9: Retailers ranked by CSI score for price 2003-2008
Table 10: Retailers ranked by CSI score for convenience 2003-2008
Table 11: Retailers ranked by CSI score for quality 2003-2008
Table 12: Retailers ranked by CSI score for service 2003-2008
Table 13: Retailers ranked by CSI score for ambience 2003-2008
Table 14: Retailers ranked by CSI score for facilities 2003-2008
Table 15: Retailers ranked by CSI score for layout 2003-2008

LIST OF FIGURES
Figure 1: Yearly overall score comparatives, clothing and all retail 2003-2008

Note: Product cover images may vary from those shown

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