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Indian Non Voice BPO in Healthcare Report Product Image

Indian Non Voice BPO in Healthcare Report

  • ID: 595556
  • March 2008
  • Region: India
  • 125 Pages
  • Cygnus Research

FEATURED COMPANIES

  • Ajuba
  • Comat Technologies
  • FirstSource
  • Infosys BPO
  • Nipuna Services
  • TCS BPO
  • MORE

Cygnus report “Non Voice BPO in Healthcare” provides extensive research and objective analysis on the Healthcare Sector in India. In the global BPO market, healthcare is one of the fastest-growing segments.In India currently IT/ ITES companies (non captive BPOs) in India derive about 16.5% of their revenue from healthcare, which is expected to go up to 20% in the coming three years

Key Findings & Highlights

- Increasing global outsourcing activity - Healthcare segment accounts for approx 7% of revenues. However, in India currently IT/ ITES companies (non captive BPOs) in India derive about 16.5% of their revenue from healthcare

- Growing Complexity & potential of IT application - To keep pace with new developments, requires a level of investment that few insurers can afford, and a depth of expertise that few can attract and retain.

- Acute Shortage of healthcare workers – In developed nations like the UK, the US, France, Germany is expected to continue in the foreseeable future. By outsourcing healthcare processes the industry can save money and solve problem of labour shortage as well.

Reasons to Purchase
- Understand the key influencers - including the rising cost of business processes - shaping the BPO services market.

- Explore the key growth areas and strategies for success across Non –Voice BPO in healthcare services types.

- Overcome the critical success factors with regarding to human resource management, client relationship management, financial management and data security management

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Ajuba
  • Comat Technologies
  • FirstSource
  • Infosys BPO
  • Nipuna Services
  • TCS BPO
  • MORE

1. EXECUTIVE SUMMARY

2. OVERVIEW
2.1 Global BPO Industry

3. GLOBAL HEALTHCARE INDUSTRY
3.1 Industry segments
3.2 Major Markets
3.2.1 US
3.2.2 Europe
3.2.3 Australia

4. OUTSOURCING PROCESSESS
4.1 Healthcare Providers
4.1.1. Revenue Cycle Management
4.1.2 Accounts Receivables Management
4.2 Healthcare Payers
4.2.1 Claims Processing
4.3 Others
4.3.1 Benefits consulting companies

5. BPO IN HEALTHCARE – INDIA
5.1 Overview
5.2 Market Trends
5.3 Regulations & Policies
5.3.1 Indian Government Regulations & Policies
5.3.2 Major State Government Regulations & Policies
5.4 Issues & Challenges
5.4.1 Confidentiality & Data Security
5.4.2 Legal issues

6. GROWTH DRIVERS

7. CRITICAL SUCCESS FACTORS AND STRATEGIES
7.1 Critical Success Factors
7.2 Strategies for success

8. INDIA AS A DESTINATION OF HEALTHCARE OUTSOURCING
8.1 Major Healthcare Outsourcing Service providers.
8.1.1 Major Healthcare outsourcing providers
8.1.2 Market Size of Healthcare BPO in India

9. PROFILES OF HEALTHCARE BPOs
9.1 Ajuba
9.2 Apollo Health Street (AHSL)
9.3 CBay Systems
9.4 Comat Technologies.
9.5 Lapiz Healthcare
9.6 Promantra
9.7 Tranquilmoney
9.8 Vision Healthsource
9.9 WNS Global Services
- MNC
– Healthcare BPOs
9.10 ACS of India Private Limited
9.11 Cognizant Technology Solutions
9.12 IBM Daksh Business Process Services Private Limited
Indian Healthcare BPOs
9.13 EXL Services
9.14 Datamatics Technologies Ltd (DTL)
9.15 Hinduja TMT
9.16 FirstSource
9.17 Nipuna Services
9.18 Infosys BPO
9.19 TCS BPO
9.20 Wipro Healthcare & Life Sciences

10. FUTURE OUTLOOK
ANNEXURE 1: MAJOR HEALTHCARE PAYERS AND PROVIDERS
ANNEXURE 2: KEY FACTS - MARKETS FOR BPO IN AMERICAS, EUROPE, ASIA AND OTHER COUNTRIES
ANNEXURE 3: LIST OF ABBREVIATIONS
ANNEXURE 4: BIBLIOGRAPHY

LIST OF FIGURES

Chart 2.1: Major Markets Share in Global ITO Mega Deals – 2004 & 2005
Chart 2.2: Major Markets Share in Global BPO Mega Deals – 2004 & 2005
Chart 3.1: Global Healthcare Market - Regional Share & Size*
Chart 3.2: Public vs. Private Healthcare Expenditure 2003-07
Chart 3.3: US - GDP & Healthcare Expenditure 2003-07
Chart 3.4: Public vs. Private Healthcare Expenditure 2003-07
Chart 3.5: UK - GDP & Healthcare Expenditure 2003-07
Chart 3.6: Public vs. Private Healthcare Expenditure 2003-07
Chart 3.7: France - GDP & Healthcare Expenditure 2003-07
Chart 3.8: Public vs. Private Healthcare Expenditure 2003-07
Chart 3.9: Germany - GDP & Healthcare Expenditure 2003-07
Chart 3.10: Public vs. Private Healthcare Expenditure 2003-07
Chart 3.11: Australia - GDP & Healthcare Expenditure 2003-07

Table 2.1: Top 10 Best Performing BPOs in 2007.
Table 2.2: Outsourcing Revenues of Big Six, 2002-07(USDm)
Table 2.3 Major Players in Outsourcing
Table 3.1: Leading Hospitals in the US
Table 3.2: Major Health Plan Providers
Table 3.3: Healthcare Providers – UK
Table 3.4: Health Plan Providers – UK
Table 3.5: Healthcare Providers – France
Table 3.6: Health Plan Providers – France
Table 3.7: Healthcare Providers – Germany
Table 3.8: Health Plan Providers – Germany
Table 3.9: Healthcare Providers – Australia
Table 3.10: Health Plan Providers – Australia
Table 5.1: Indian BPO regulation vis-a-vis competition
Table 8.1: India vs. US BPO
Table 8.2: Major Healthcare BPO Companies in India

Figure 4.1: Revenue Cycle Management - Schematic Diagram
Figure 4.2: Accounts Receivables

Note: Product cover images may vary from those shown

- Ajuba
- Apollo Health Street (AHSL)
- CBay Systems
- Comat Technologies
- Lapiz Healthcare
- Promantra
- Tranquilmoney
- Vision Healthsource
- WNS Global Services
- ACS of India Private Limited
- Cognizant Technology Solutions
- IBM Daksh Business Process Services Private Limited
- EXL Services
- Datamatics Technologies Ltd (DTL)
- Hinduja TMT
- FirstSource
- Nipuna Services
- Infosys BPO
- TCS BPO
- Wipro Healthcare & Life Sciences

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

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