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Profiting from IVR in a Rapidly Shifting Marketplace (Strategy Focus)
Datamonitor, Feb 2008, Pages: 12
This brief will provide vendors with strategies to develop an optimal solution to gain more share in the IVR market in a changing infrastructure environment.
Scope
- A discussion on the dynamics of the IVR in the changing infrastructure environment.
- An overview of the growth of Voice-XML based IVR solutions and the principal reasons for this expansion.
- A description of the ways in which vendors can align their IVR solutions to help customers increase quality of customer care.
Highlights of this title
How vendors can help customers leverage the IVR platform for the entire enterprise and create channels for revenue generation.
Strategies for vendors to build a migration plan for customers to move towards a more open-standards based platform and to implement it by developing a healthy partner ecosystem.
Key reasons to purchase this title
- Learn about the market dynamics and the actions vendors should take to be successful in the market.
- Comprehend how open-standards - Voice-XML based IVR can help lower overall costs for enterprises and create new revenue channels for service providers
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