Contents:

Table of contents Overview Key findings Recommendations for wholesale suppliers Survey methodology Format of the wholesale customer survey Wholesale customer segmentation Selection and performance criteria The survey sample Demand: customer selection criteria The selection process Overall importance of selection criteria Trends in selection criteria Selection criteria by customer type Geographical trends Supply: better, but still room for improvement The wholesale customer experience Performance continues to improve More can be done to improve performance further Performance by customer segment Geographical differences Making the grade: comparing selection with performance Overall verdict: good marks but not where it counts most Examining performance where it matters Priorities for action by wholesale customer type Table of figures Figure 1 Wholesale customer categorisation Figure 2 Wholesale services used by interviewees Table 1 Importance of criteria in selecting wholesale suppliers Figure 3 Importance of selection criteria across all customer groups Figure 4 Importance of selection criteria by wholesale customer type Table 2 Performance of wholesale suppliers rated by their customers Figure 5 Overall performance rating across all customer groups Figure 6 Supplier performance rating by wholesale customer type Figure 7 Importance of selection criteria versus supplier performance Figure 8 Targeting mobile service provider hot spots Figure 9 Targeting xSPs’ hot spots Figure 10 Targeting infrastructure-based carriers’ hot spots