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Search Enter keywords, a title or a report id number below. In All Categories --------------------- Telecom & Computing Business & Finance Mfg & Construction Pharma & Healthcare Consumer & Retail Gov & Public Sector Energy & Transport Country Reports Company Reports --------------------- Transcripts Advanced      Select a currency for use throughout the site Australia Dollars Canada Dollars Euro Japan Yen Sweden Kroner Switzerland Francs UK Pounds US Dollars Viewing report Order by Fax Printer Friendly PDF Brochure Send to Friend Enquire before Buying Hard Copy Electronic Site License Workforce Optimization Technology Markets to 2007 Datamonitor, July 2002   Description     Table of Contents        Enquire before Buying    Send to a Friend   Introduction: This report provides analysis of workforce optimization technology markets in 4 geographies and 7 Western European national markets. Workforce optimization technologies include quality monitoring, workforce management, eLearning and agent analytics applications. This report finds that the desire to increase wallet share, and in some cases to drive revenue in slow-growth markets, has predicated the need for vendors that offer point solutions to purvey suite solutions to the contact center market.Scope of This Report: Over 50 key representatives from 22 companies were interviewed, with positions including CEOs, Marketing Directors and Product Managers, Key data and detailed analysis of the workforce optimization markets in North America, Western Europe, Asia-Pacific and Cala are provided, In-depth product and competitive analysis for the QM, WFM, eLearning and agent analytics markets, Competitor profiles of 12 vendors from the QM, WFM, eLearning and agent analytics markets, including snapshots of 3 Western European WFM vendors, Market sizing and forecasted data for the workforce optimization market, segmented by application, geographic region and vertical market. By 2007 the global workforce optimization market will be worth $1.5bn. The QM vendor will own the workforce optimization market. Agent analytics will cease to exist as a stand-alone market.KEY Reasons To BUY This Report:Assess the most effective go-to-market strategies to pursue for different geographic regions and different vertical markets, Identify key opportunities within the workforce optimization market as well as key product areas where partnering would be appropriate, termine the necessary functionality to satisfy changing market demands, aluate the competitive landscape and assess the strengths and weaknesses of workforce optimization vendors Customers who bought this item also bought Workforce Optimization Technologies in Contact Centers Workforce Optimization 2005: Emerging Call Center Performance Management. Call and Contact Centers in Retail Banking Selling Contact Center Technology into the Retail sector Genesys Telecommunications Laboratories End-to-End Quality of Service over Cellular Networks: Data Services Performance Optimization in 2G/3G IT Performance Optimization The Design of Modern Microwave Oscillators for Wireless Applications: Theory and Optimization

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