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The Role of Evolving Technologies: Accelerating Collaboration and Knowledge Product Image

The Role of Evolving Technologies: Accelerating Collaboration and Knowledge

  • Published: May 2008
  • Region: Global
  • 213 Pages
  • American Productivity & Quality Center, APQC

FEATURED COMPANIES

  • Accenture
  • Hewlett-Packard
  • Royal Dutch Shell plc
  • Siemens AG
  • MORE

Is social computing the next big thing? Can wikis, blogs, social networking, and other wildly popular Web 2.0 approaches successfully transition to the workplace? Many employees will never physically meet the people they correspond and work with every day, and some claim that face-to-face interaction is no longer necessary. With this new sense of what a workplace is, can Web 2.0 technologies help to create intimacy and promote enterprise knowledge sharing among coworkers? This report sets out to understand how leading organizations adapt Web 2.0 approaches to support the knowledge creation and capture needs of their workplaces and employees. We were amazed to find just how many organizations have made the leap, how enthusiastic their IT groups were to experiment alongside KM practitioners, and the speed with which lessons were learned in terms of making these approaches productive and scalable.

The names of social networking Web sites show how different they are in character from typical corporate intranets. Names such as YouTube, Facebook, MySpace, Second Life, del.icio.us, and LinkedIn imply an intimate or tactile dimension usually found only in face-to-face interactions. Unlike READ MORE >

Sponsor and Partner Organizations
Executive Summary

Study Findings
Chapter 1 The Evolution of Social Computing
Chapter 2 KM 2.0—Enabling Strategies
Chapter 3 Using Enterprise 2.0 Tools
Chapter 4 Organizational and Cultural Issues— Balancing People, Process, and Technology
Chapter 5 Evaluating Current and Future Trends

Enterprise 2.0 Tools and Methods

Partner Organization Case Studies
Accenture
Hewlett-Packard
Royal Dutch Shell plc
Siemens AG
The U.S. Department of State

- Accenture
- Hewlett-Packard
- Royal Dutch Shell plc
- Siemens AG
- The U.S. Department of State

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