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2008 MPS Market Size, Share, and Forecast


Description: This analysis provides the revenue history and forecast for the Managed Print Services (MPS) Market. The analysis includes a detailed analysis of the number of devices under MPS contract, the breakdown of industry revenues by type (hardware, versus supplies, versus maintenance, versus software). The report covers North America and Western Europe.

The MPS market is growing at a tremendous rate with the North American and Western European markets representing $11B in revenues in 2008. The market is growing from $11B to $26.7B in 2012, a 22% Compound Annual Growth Rate (CAGR). The MPS contracts driving this revenue will represent an installed base of eight million installed devices growing to over eighteen million installed devices by 2012. The largest portions of this revenue will be driven by hardcopy devices (including the finance charges for this equipment) and supplies, although service and management activities will take an increasing portion of the market through the 2012 time frame.

MPS customers come from all sizes and types of companies. The most meaningful segmentation variables for MPS decision makers are whether they are in IT, or non-IT departments, and secondly, the level of experience they have with MPS engagements. As customers proceed through the MPS adoption cycle, their needs change and they begin to expect more from vendors in the way of business process enhancement and consulting through document workflow improvements. The decision maker’s department (IT or non-IT) also has a significant impact on their expectations for MPS engagements and which vendors they are willing to consider.

The MPS market is growing at a tremendous rate with the North American and Western European markets representing $11B in revenues in 2008. The market is growing from $11B to $26.7B in 2012, a 22% Compound Annual Growth Rate (CAGR). The MPS contracts driving this revenue will represent an installed base of eight million installed devices growing to over eighteen million installed devices by 2012. The largest portions of this revenue will be driven by hardcopy devices (including the finance charges for this equipment) and supplies, although service and management activities will take an increasing portion of the market through the 2012 time frame.

MPS customers come from all sizes and types of companies. The most meaningful segmentation variables for MPS decision makers are whether they are in IT, or non-IT departments, and secondly, the level of experience they have with MPS engagements. As customers proceed through the MPS adoption cycle, their needs change and they begin to expect more from vendors in the way of business process enhancement and consulting through document workflow improvements. The decision maker’s department (IT or non-IT) also has a significant impact on their expectations for MPS engagements and which vendors they are willing to consider.


Contents: Introduction 4
Objectives for this Analysis 4
Methodology 4
Sources 4

Market Sizing Process 5
Developing MPS Market Growth Projections 5
Executive Summary 7
The Current MPS Market 8
What Is Managed Print Services (MPS) 8
MPS Market Size 9
Channel versus OEM 10
MPS Market Share Positions 11
MPS Market Outlook 14
Growth Drivers 14
Growth Assumptions 15
Alternative Scenarios 16
Distribution and Resellers 16
Recommendations 16

Report Analytical Team Bios 20
Ed Crowley – Sr. Partner, Photizo Group 20
Mike Huster – Partner, Photizo Group 20
Jim Lyons – Sr. Consultant, Photizo Group 20

Photizo Group Background 21
Services 21
Additional Reports 21
Definitions and Resources 22
Definitions 22
Resources 22




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