We conduct regular evaluations and comparisons of IP Telephony (IPT) solutions with an eye on how various vendors and solutions meet the needs of SMEs. This evaluation examines the strengths and challenges of ShoreTel. Key points of this research note include:
-ShoreTel’s position in the enterprise IPT space.
-A summary of the ShoreTel 6.1 solution.
-ShoreTel’s company and product strengths and challenges.
ShoreTel’s IPT solution represents a competitive SME offering. Although much smaller in comparison to the other larger players targeting the mid-market, ShoreTel’s key strengths are in multi-site installations, as its distributed voice switch architecture allows for high scalability with no single point of failure.
