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Voice over Internet Protocol in SA 2008 Product Image

Voice over Internet Protocol in SA 2008

  • Published: January 2008
  • Region: South Africa
  • World Wide Worx

A sequel to the first study of the potential for Voice over IP among SA businesses, including a survey of 100 corporations, more than a 1000 SMEs. The 2005 study correctly forecast that VoIP would achieve limited takeup among small business during its first year of legal availability. The new study examines the impact of VoIP during the first two years, and provides a technology outlook for Internet Protocol in the telecommunications industry.

VoIP in South Africa 2008
Executive Summary

Expectations for VoIP finally being met

At the start of 2008, the expectations for Voice over Internet Protocol (VoIP) first raised in 2005 (when it was legalised) finally began to materialise.

VoIP has taken off in corporate South Africa to the extent that half of all corporations are making use of it – but usually within the context of Least-cost Routing (LCR), which has been deployed by 60% of South Africa corporations. LCR enables any phone call made from inside the company to be routed via the most cost-effective route.

Among Small and Medium Enterprises, however, deployment of VoIP is still rather modest, despite LCR having been adopted at almost a similar READ MORE >

1 EXECUTIVE SUMMARY

1.1 EXPECTATIONS FOR VOIP FINALLY BEING MET
1.2 THE BACKGROUND TO THE RESEARCH
1.3 MOTIVATION AND METHODOLOGY
1.4 EARLY FINDINGS: THE LINK BETWEEN VOIP AND LCR
1.5 THE LATEST FINDINGS

2 INTRODUCTION
2.1 EXPECTATIONS FINALLY BEING MET

3 THE CONTEXT OF THE 2008 STUDY
3.1 THE TECHNICALITIES

4 MOTIVATION AND METHODOLOGY
4.1 THE BASELINE STUDY

4.2 THE 2008 STUDY

5 CORPORATE ADOPTION OF VOIP IN SOUTH AFRICA
5.1 DEMOGRAPHICS
RESPONDENTS
5.2 VOIP DEPLOYMENT
5.3 IMPORTANCE OF TECHNOLOGY
5.4 IMPACT OF TECHNOLOGY ON THE BUSINESS
5.5 SATISFACTION WITH TECHNOLOGY
5.6 EMERGING TECHNOLOGIES
5.6.1 From 2008 to 2012

6 SME ADOPTION OF VOIP IN SOUTH AFRICA

6.1 DEMOGRAPHICS
6.2 TECHNOLOGY DEPLOYMENT
6.3 VOIP, LCR AND SIZE

6.4 VOIP IMPORTANCE AND IMPACT

6.5 LCR IMPORTANCE AND IMPACT
6.6 SATISFACTION WITH VOIP AND LCR

7 RESEARCH CONCLUSIONS

8 TERMINALS
8.1.1 Software clients
8.1.2 Hosted services
8.1.3 PDA specific
8.1.4 Mobile phones
8.1.5 Server software

9 WHAT COMES NEXT? TRY UMA PHONES
9.1 INTRODUCTION TO UMA
UMA Phones
Where can you get UMA service?
Who Needs UMA

10 CONTACT

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