Contents:

Overview Primary Questions Findings and Analysis Methodology Executive Summary Javelin’s 2008 Expedited Payments Forecast Expedited Payments Strategy for 2009 Substantial Base of Consumers Engage in Expedited Payments Expedited Payments Expenditure Varies Based on Economic Situation Understanding Consumer Motivators as a Function of Competition and Pricing Fewer Households use Expedited Payments in A Struggling Economy In a Recovering Economy, Savings Vastly Eclipses Spending In a Struggling Economy, Spending Eventually Exceeds Savings Frequent Users Present Prime Revenue Opportunities Younger Consumers Show High Propensity for Frequent Usage Majority of Expedited Payments Made Directly with Billers Pricing is Highly Dependent on Economic Factors Bring Expedited Payments into the Mainstream Through the Online Bill-Payment Venue Expedited Bill Payments Users Save Substantially on Late Fees Mid-Range Fees are Predominant: The Case for Price Increases The Importance of Channel Availability: Phone-Based Expedited Payments Re-Emerge Mobile Bankers Use Expedited Payments More Frequently Certain Age Groups may be Poised for Mobile Channel Growth Prolonged Economic Struggles Mean Lower Consumer Savings Appendices: Additional Consumer Information Generational Usage of Expedited Payments Shows Minimal Differences Middle-Income and Higher-Income Consumers use Expedited Payments more Frequently Younger Consumers Show Slightly Higher Propensity to use Expedited Payments Spike Among More Affluent Consumers for Recent Expedited Payments Usage Spike for Consumers Aged 25-44 in Avoiding Higher Late Fees Lower-Income Consumers Avoid Smaller Late Fees Affluent Consumers Pay Lower Fees for Expedited Payments Related Research Companies Mentioned List of Figures Figure 1: Consumer Usage of Expedited Payments 2005-2008 Figure 2: Overall Consumer Expedited Payments Expenditures 2005-2013 Figure 3: Household Usage of Expedited Payments 2005-2013 Figure 4: Usage, Spending and Savings in an Improved Economy 2008-2013 Figure 5: Usage, Spending and Savings in a Struggling Economy 2008-2013 Figure 6: Frequency of Usage for Expedited Payments 2005-2008 Figure 7: Frequency of Usage for Expedited Payments by Age Figure 8: Venue for Expedited Bill Payment Among Consumers Figure 9: Mean Pricing for Expedited Payments in Struggling and Recovering Economies through 2013 Figure 10: Screen Shot of ORCC Solution Implemented at Silver State Schools Credit Union Figure 11: Late Fees Avoided for Expedited Payments 2005-2008 Figure 12: Consumer Fees for Expedited Payments 2005-2008 Figure 13: Consumer Channel Selection for Expedited Payments Figure 14: Frequency of Usage Among Various Behaviour Groups Figure 15: Consumer Channel Selection for Expedited Payments by Age Figure 16: Consumer Savings with Expedited Payments vs Late Fees 2005-2013 Figure 17: Consumer Usage of Expedited Payments by Generation Figure 18: Frequency of Expedited Payments Usage by Income Figure 19: Consumer Usage of Expedited Payments by Age Figure 20: Consumer Usage of Expedited Payments by Income Figure 21: Late Fees Avoided by Expedited Payments by Age Figure 22: Late Fees Avoided by Expedited Payments by Income Figure 23: Fees Paid for Expedited Payments by Income

Companies Mentioned

CheckFree Online Resources Corporation (ORCC) Clairmail Silver State Schools Credit Union Metavante Visa