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Decision Matrix: Selecting a Documents & Records Management Vendor


Description: This report provides a summary of DRM vendors capabilities based on a quantitative assessment of their market impact and end-user sentiment, as well as the technology features that they offer. Datamonitor also provides guidance for enterprises looking to deploy DRM solutions.

Scope


- Provides an overview of the most important trends affecting the DRM market and influencing its competitive dynamics.

- Delivers an overall comparison of DRM vendors in terms of their technology, user sentiment and market impact.

- Presents a detailed view of each vendors DRM offering and capabilities, as well as advice on the suitability of vendors DRM offerings.

- The report covers the following DRM vendors: EMC, IBM, Interwoven, Microsoft, Morse, Open Text, Tower Software, Vignette, Datum, Objective and Oracle.


Highlights of this title

The Documents and Records Management (DRM) market has undergone significant consolidation, with many major vendors acquired and product lines absorbed. IT decision makers are finding it difficult to distinguish between the various vendors in this space. On the other hand, DRM vendors are increasingly looking at ways to achieve a competitive edge.

The market for content services such as image capturing and processing is experiencing accelerated growth, and as a result, services vendors are beginning to see a strong business case to enter the DRM market. This trend is expected to continue, with many smaller independent vendors seen as likely acquisition targets.

With the DRM market now achieving a high degree of technological maturity, vendor focus on differentiation is shifting away from technology capabilities to service strengths. End-users too are expected to focus more on attributes like support quality and client engagement over factors such as portfolio depth and vertical specialization.

Key reasons to purchase this title


- Gain detailed knowledge of DRM vendors strengths with regards to technology, user sentiment and market impact.

- DRM vendors can benchmark their own performance in various key criteria against their competitors.

- Enterprise IT managers will gain valuable insight to improve their content management purchasing decisions.


Contents: CATALYST

SUMMARY

MARKET DEVELOPMENTS
- The DRM market has entered a post-consolidation phase
- The DRM Decision Matrix
- Market leaders: EMC (Documentum) and IBM (FileNet)
- The challengers: Microsoft and Open Text
- The prospects: Interwoven, Morse, Tower Software (HP) and Vignette

MARKET LEADERS
- Market leaders: technology
- Market leaders: user sentiment
- Market leaders: impact

VENDOR ANALYSIS
- EMC: DRM radars
Recommendation: shortlist
- IBM: DRM radars
Recommendation: shortlist
- Interwoven: DRM radars
Recommendation: explore
- Microsoft: DRM radars
Recommendation: consider
- Morse: DRM radars
Recommendation: explore
- Open Text: DRM radars
Recommendation: consider
- Tower Software (HP): DRM radars
Recommendation: explore
- Vignette: DRM radars
Recommendation: explore

EXTENDED VENDOR ANALYSIS
- Oracle: DRM summary

CONCLUSION
- Support for government and regulatory standards is seen as a pre-requisite for success
- Service quality and customer support quality emerge as key user perception influencers
- The market may yet see another wave of consolidation with large ERP vendor involvement

APPENDIX
- Summary scores
- Methodology
- Extended methodology
- Technology
- User sentiment
- Market impact
- Standards and compliance frameworks
- Further reading
- Ask the analyst
- Disclaimer

List of Tables

Table 1: DRM Decision Matrix
Table 2: DRM Decision Matrix - summary of vendor scores on an ascending scale of 1-10

List of Figures

Figure 1: DRM Decision Matrix
Figure 2: Market leaders analysis: technology
Figure 3: Market leaders analysis: user sentiment
Figure 4: Market leaders analysis: market impact
Figure 5: EMC DRM radars
Figure 6: IBM DRM radars
Figure 7: Interwoven DRM radars
Figure 8: Microsoft DRM radars
Figure 9: Morse DRM radars
Figure 10: Open Text DRM radars
Figure 11: Tower Software DRM radars
Figure 12: Vignette DRM radars
Figure 13: Datum DRM radars
Figure 14: Objective DRM radars
Figure 15: User priority rankings (priority rating on a scale of 1 to 100)


Companies Mentioned - EMC - IBM - Interwoven - Microsoft - Morse - Open Text - Tower Software (HP) - Vignette - Oracle


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