Contents:

1 In the Beginning Purpose Overview Defining Terms Identifying the Two Essential Training Elements Changing the Perception of Change Understanding Organizational Change Culture: Force Field Analysis Identifying the Four Stages of Change Role of the Trainer Developing Trainer Competencies No Classroom, No Facilitator, No Change? Career Challenges for the Training Professional Train Effectively or Face the Consequences Common Training Defi ciencies Transmissional Not Transformational Learning Effective Training for Minimized Liability 2 Aligning Training with Vision, Mission, and Goals Purpose Overview Finding a Formula for Success W. Edwards Deming Peter Drucker Vision, Mission, and Goal Alignment Training’s Supportive Role Determining Training Priorities The Importance of Organizational Goals Barriers to Achieving Goals 3 Needs Assessment Purpose Overview Training Wants Versus Training Needs Needs Assessment Frequency Resistance to the Needs Assessment Process Using Needs Assessment Results 4 Training Design Purpose Overview Adult Learning Theory: Malcolm Knowles Trainer Challenges and Strategies for Incorporating Adult Learning Concepts Program Design Plan 5 Training Delivery Purpose Overview Achieving Training Goals Instructor Competencies: Applicable Research Using Internal and External Resources Classroom Techniques Technology-Assisted Delivery 6 Outsourcing: Finding the Right Training Provider Purpose Overview Putting Competencies to Work Finding the Right Training Provider(s) 7 Evaluation Part 1: How Did the Training Go? Purpose Overview How Did the Training Go? Evaluating a Training Program: A Case Study 8 Evaluation Part 2: Is Training Adding Value? Purpose Overview Determining Training’s Value Learning Analytics Technology-Assisted Evaluation 9 Ensuring and Promoting Training Success Purpose Overview Getting Ready to Market References Index About the Author