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Analysis of the Philippines as an Offshore Call Center or BPO Services Location


Description: The global economic crisis will see IT investment fade signifactly in 2009. Offshore sevices centers, however, will not likely be a sector in which companies and vendors will slash spending, and moderate investment is likely in 2009 - 2010. The Philippines has seen rapid growth of US companies investing in the Philippines, but there has also been a number of hard issues to overcome.

If your considering Philippines as a location for establishing a Call Center or Shared Services BPO location, this strategic report provides an unvarnished analysis of the Pros & Cons of establishing offshore opertations in Philippines. The goal of this APRG study is to help sourcing or location managers understand the risks and rewards of investing in a Philippines Call Center, and provide insight from those that have gone before you.


Contents: 1. Philippines Call Center Location Analysis
- Language
- Property and Real Estate
- Security
- Infrastructure
- Employee Loyalty and Turnover
- Wages and Benefits
- Political Stability
- Service Delivery Excellence
- Telecommunications

2. SWOT Analysis and Guidance

3. Companies Mentioned in this Report
- Dell
- AOL
- Accenture
- IBM
- PeopleSupport


Companies Mentioned - Dell - AOL - Accenture - IBM - PeopleSupport


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