SaaS HR set to take Center Stage

Ovum, October 2008, Pages: 10

Human resources management – or human capital management, to use the trendier term – was one of the first markets addressed by software-as-a-service (SaaS) providers, but for various reasons it never drew as much attention as SaaS customer relationship management (CRM). However, today SaaS HR offerings are growing in both number and sophistication, and the category is gaining more prominence. In a tough economy, and amid heightened competition, companies should examine these offerings for their potential to reduce costs and provide strategic advantage by improving workforce hiring, retention, performance and satisfaction.

Executive summary
In a nutshell
Key messages
Background
CRM has so far held the SaaS limelight
Forces driving growth in SaaS HR
Pressures on several types
General IT drivers
HR-specific drivers
The HR umbrella is widening
Talent management is a key new focus
SaaS HR vendors proliferate
Offerings vary widely
Core SaaS HR capabilities
HR also a component of SaaS ERP
Key decisions
Integrated or standalone?
Are you ready for SaaS?

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