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10 Trends That Will Shape Financial Services in 2009


Description: Javelin’s senior analysts weigh in on the top 10 banking trends for 2009. It promises to be a year of challenges for the financial industry: an ongoing recession, rising delinquencies and charge-offs, losses, mounting security fears and heavier regulations. But difficult times will give farsighted companies the opportunity to emerge as winners in the battle for profits and market share.

Primary Questions

-How will the sudden increase in mergers and acquisitions affect the financial services industry?

-With increased regulation likely, what changes should bankers and vendors expect?

-How will customer relationships be affected by challenging economic times?

-What’s the impact of today’s environment on brands, customer acquisition and loyalty?

-How will criminal activity affect bank spending, and what solutions will increasingly be demanded?

-How will changing consumer behavior affect consumer usage of payments and new technologies?


Contents: Overview

Primary Questions

Findings and Analysis

Executive Summary

10 Trends That Will Shape Banking, Payments and Security in 2009

Banking
1. Throw Out the Old Playbook
2. The War for Deposits is On
3. Banks Must Brace for a Backlash from Regulators and Consumers

Payments
4. Are Consumers Cutting Back – or Are They Cutting Up Their Credit Cards?
5. Credit Card Industry Faces Squeeze from Regulators and New-Look Competitors
6. Upstarts Will Try to Break the Mobile Wallet Stalemate

Security
7. Economic Crisis Will Heighten Fraud Fears
8. Fight Against Fraud Will Expand to Many Fronts
9. The Year Security Becomes a Brand Builder

Leadership
10. Historic Times Call for Historic Actions

Companies Mentioned


Companies Mentioned -APACS -Merrill Lynch -Bank of America -Near Field Communications -BillMeLater -PayPal -Blaze Mobile -TJX -Bling Nation -Tyfone -Countrywide -Visa -First Data -Wachovia -IndyMac Bank -Washington Mutual -JP Morgan Chase -Wells Fargo -MasterCard


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