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Nordic IT Outsourcing Vendors: Global - Local - Offshore 2008/2009

  • ID: 680369
  • Report
  • November 2008
  • Region: Global, Europe
  • 128 Pages
  • Waagstein Research AB
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Profiles of 30 global, local and offshore IT outsourcing providers present in the Nordic market

Review of services offered by the outsourcing vendors

Information on the financial status of vendors

Industries focus of outsourcing vendors

Overview of how to succeed with vendor selection and how to avoid potential pitfalls and reduce the risks involved.

The Nordic outsourcing market faces a new market situation due to the shift in the economy which sparks an array of changes such as consolidation, specialisation and new delivery models. Simultaneously new international players are becoming stronger and more active on the market. For the buyer of outsourcing services, this translates into more and better opportunities but also a more complex situation where he or she needs to be increasingly knowledgeable of the available outsourcing vendors, services, technologies and vendor management methods in order to become a successful buyer of outsourcing services.

Helping to shortlist outsourcing providers

Waagstein Research’s report Nordic IT Outsourcing Vendors is designed to assist Nordic companies in identifying the outsourcing provider candidates that best can meet their service requirements. This is chiefly done by giving profiles of leading vendors of outsourcing services in the Nordics. The vendor profiles cover several areas, most notably services offered, organisation and financial stability. The report also outlines methods for successfully selecting and managing outsourcing vendors. Furthermore, a broad picture of the state of outsourcing in the Nordics is given.

The outsourcing vendor profiles in this report are divided into two categories: a main part with twenty-five companies primarily offering traditional onshore services and another part with five Indian companies mainly offering offshore services.

Method

This report is based on data for a total of thirty companies that offer outsourcing services collected from several different sources such as interviews, vendor websites, annual reports and magazine/newspaper articles.

The outsourcing vendors included in the report have been chosen mainly based on their size in terms of turnover. While most of them derive a large portion of their current total revenue from outsourcing and come from a background as a provider of traditional outsourcing services such as server operations and maintenance some come from another background such as IT consulting.

The vendor profiles have been divided into two parts: the first and largest contains information on 25 vendors that traditionally are viewed as “onshore” providers. The second part contains information on five leading “offshore” providers. The reader should keep in mind though that onshore providers often have an increasing offshore service offering while offshore providers are building stronger local onshore presence in their chosen markets.

Target Group

The report is written based on mainly the needs and requirements of the IT management of large Nordic companies. The target group of the report is primarily: CIO/IT managers, outsourcing managers, CFOs, Controllers, IT strategists, Consultants and CEOs. The report will however also be of interest for vendors of IT products and services in order to better understand their competitors.

Answering your key questions:

- Which vendors in the Nordic market are most likely to meet our company’s outsourcing needs?
- Which risks and challenges do different outsourcing vendors face?
- What partnerships and alliances do the vendors have?
- In which industries do different outsourcing vendors have the main expertise?
- What are the key strengths and capabilities of offshore vendors in the Nordic market?
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Professional buying of outsourcing services
The outsourcing decision
Project planning
Request for proposal
Evaluation
Contract negotiations
Pitfalls

Effective outsourcing relationships
Transferring responsibilities a resources
Maintaining and improving the outsourcing relationship
Measuring and follow-up
Benchmarking
Renegotiations
Outsourcing in the Nordics
Share of companies outsourcing
Outsourcing costs
Outsourcing plans among companies not currently outsourcing
Reasons for not outsourcing
Effect of outsourcing on reaching IT goals

Vendor profiles
Overview
Index of vendors by size
25 onshore vendor profiles
Indian/offshore vendor profiles
Offshore vendors are growing fast
5 offshore vendor profiles
Conclusions
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