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Master Data Management In Telecoms Product Image

Master Data Management In Telecoms

  • Published: November 2008
  • 20 Pages
  • Ovum

Telcos need to establish a firm grip on their core information assets - in other words, data about their customers, products and (network) assets which form the cornerstones of the telco business. The best place to start is with master data management (MDM), which provides a process to ensure the consistency, accuracy, stewardship and accountability of those core information assets.

Table of contents

Key messages

Telcos are changing
Re-thinking the approach to data management across the business is crucial
Master data management is a good place to start

Telecoms in transformation

Challenging times for telecoms service providers
The role of technology in telco transformation

The data management challenge for telcos

Why is this important for telcos now?
What is master data management?
Master data management in the telco

The business case for master data management in telecoms

Overview
Support for revenue-generating activities
Cost savings from efficiency gains
Support for corporate goals

Implementing MDM: technology options for telcos

The MDM workflow
MDM implementation styles
Architectural approaches to MDM

Table of figures

Figure 1 The enhanced Telecoms Operations Map (eTOM)
Figure 2 Master data domains
Figure 3 Customer, product and asset data is widely distributed amongst different telco systems
Figure 4 Packaged MDM solutions
Table 1 MDM workflow

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