Master Data Management In Telecoms
Ovum, November 2008, Pages: 20
Telcos need to establish a firm grip on their core information assets - in other words, data about their customers, products and (network) assets which form the cornerstones of the telco business. The best place to start is with master data management (MDM), which provides a process to ensure the consistency, accuracy, stewardship and accountability of those core information assets.
Table of contents
Key messages
Telcos are changing
Re-thinking the approach to data management across the business is crucial
Master data management is a good place to start
Telecoms in transformation
Challenging times for telecoms service providers
The role of technology in telco transformation
The data management challenge for telcos
Why is this important for telcos now?
What is master data management?
Master data management in the telco
The business case for master data management in telecoms
Overview
Support for revenue-generating activities
Cost savings from efficiency gains
Support for corporate goals
Implementing MDM: technology options for telcos
The MDM workflow
MDM implementation styles
Architectural approaches to MDM
Table of figures
Figure 1 The enhanced Telecoms Operations Map (eTOM)
Figure 2 Master data domains
Figure 3 Customer, product and asset data is widely distributed amongst different telco systems
Figure 4 Packaged MDM solutions
Table 1 MDM workflow
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