Virtual Doctor Visit Report: Perceptions, Projected Use and Users of Internet-based Doctor-Patient Interaction
Prophis Research and Consulting Inc, February 2009, Pages: 51
The virtual doctor visit is a new concept in doctor-patient interaction where both parties interact, not in the doctor’s physical office, but over the internet using technologies such as chat/instant messaging or webcam conferencing. What impressions do online patients have of the concept? How significant is interest and likely usage (market potential) for virtual doctor visits? Would it take the place of the traditional doctor visit? What does the likely virtual doctor visit user profile look like? What benefits in it do patients see? What are online patient expectations from a virtual visit?
All these questions and more are addressed in this fact and insight filled report based on a comprehensive January 2009 survey of 1600 US online adults. It promises to prove beneficial for all stakeholders involved in the provision of health care services in the US and abroad.
i. Virtual doctor visit report introduction
1. Likelihood to use virtual doctor visit
1.1. Overall likeliness to use virtual doctor visits
1.2. Likelihood to use virtual doctor visits and affinity with internet technologies
1.3. Demographics of online US adults versus those very likely to use chat/IM virtual doctor visits
1.4. Demographics of online US adults versus those very likely to use webcam virtual doctor visits
1.5. Current number of actual doctor visits and potential future virtual doctor visits
1.6. Opinions about whether virtual doctor visits are additive or substitutionary to current on-site doctor visits
2. Opinions of virtual doctor visit
2.1. First impressions
2.2. Opinions about appropriate circumstances for use
2.3. Opinions about benefits
2.4. Opinions about scheduling
2.5. Opinions about records and confidentiality
2.6. Opinions about technology
2.7. Opinions about costs
2.8. Opinions about desirability of virtual doctor visit option in coverage
3. Health condition statistics
3.1. Health care coverage among online population
3.2. Self-perceptions of personal state of health
3.3. Self-assessment of acute and chronic condition by online population
3.4. Responsibility for health-care of dependents
4. Internet affinity
4.1. Overall comfort level with chat/IM and webcam conferencing
4.2. Age specific comfort level with chat/IM and webcam conferencing
5. Key insights
Table of Figures
Figure 1: Likelihood to use virtual doctor visit (virtual doctor visit) if available via chat/IM or webcam.
Figure 2: Respondents "very likely to use" chat/IM virtual doctor visits by comfort level with chat/IM technology in general.
Figure 3: Respondents "very likely to use" webcam virtual doctor visit by comfort level with webcam technology in general.
Figure 4: US online adults versus very likely users of chat/IM virtual doctor visits by age group.
Figure 5: US online adults versus very likely users of chat/IM virtual doctor visits by age group.
Figure 6: US online adults versus very likely users of chat/IM virtual doctor visits by household size
Figure 7: US online adults versus very likely users of chat/IM virtual doctor visits by household income
Figure 8: US online adults versus very likely users of chat/IM virtual doctor visits by work force participation.
Figure 9: US online adults versus very likely users of webcam virtual doctor visits by age grouping
Figure 10: US online adults versus very likely users of webcam virtual doctor visits by gender.
Figure 11: US online adults versus very likely users of webcam virtual doctor visits by size of household
Figure 12: US online adults versus very likely users of webcam virtual doctor visits by household income
Figure 13: US online adults versus very likely users of webcam virtual doctor visits by work force participation.
Figure 14: Mean current annual number of actual doctor visits by those with private insurance coverage versus government coverage.
Figure 15: Mean annual number of current actual doctor visits and estimated yearly number of virtual doctor visits (if available) by very likely users of chat/IM and webcam virtual doctor visits.
Figure 16: Virtual doctor visits seen as "in addition" versus "replacing" current face-to-face doctor visits overall.
Figure 17: Virtual doctor visits seen as "in addition" versus "replacing" current face-to-face doctor visits by very likely users of chat/IM and webcam virtual doctor visits.
Figure 18: First impressions of virtual doctor visit concept: US online adults with health care coverage. 25
Figure 19: Opinions about appropriateness of various contexts (e.g. known or unknown physician, new prescription or renewal, new or existing illness) for a virtual doctor visit.
Figure 20: Very likely users of chat/IM or webcam virtual doctor visits agreeing strongly with various statements about appropriate contexts for virtual doctor visits.
Figure 21: Opinions about potential benefits (e.g. time savings, flexibility) of a virtual doctor visit
Figure 22: Very likely users of chat/IM or webcam virtual doctor visits agreeing strongly with various statements about benefits
Figure 23: Opinions about scheduling (i.e. easy to make and keep, desire instant appointment) in the context of a virtual doctor visit.
Figure 24: Very likely users of chat/IM or webcam virtual doctor visits agreeing strongly with various statements about scheduling.
Figure 26: Very likely users of chat/IM or webcam virtual doctor visits agreeing strongly with various statements about records and confidentiality.
Figure 27: Opinions about technology (i.e. have access to tech that could facilitate virtual doctor visit, concern about technology not working well) in the context of a virtual doctor visit.
Figure 28: Very likely users of chat/IM or webcam virtual doctor visits agreeing strongly with various statements about technology.
Figure 29: Opinions about willingness to accept costs (i.e. $10 co-pay per visit, $50 webcam installation) related to a virtual doctor visit
Figure 30: Very likely users of chat/IM or webcam virtual doctor visits agreeing strongly with various statements about costs.
Figure 31: Opinions about desirability of virtual doctor visit services being made through existing coverage provider.
Figure 32: Very likely users of chat/IM or webcam virtual doctor visits agreeing strongly that virtual doctor visit option should be made available through existing coverage provider.
Figure 33: Percent of those covered by selected health care providers (Aetna, Blue Cross, CIGNA, United Health Care) agreeing that virtual doctor visit option should be made available through coverage.
Figure 34: Health care coverage by online US adults.
Figure 35: Current personal state of health: Self-evaluation of US online adults with health care coverage.
Figure 36: Current personal state of health: Self-evaluation of US online adults with health care coverage by age groupings.
Figure 37: Incidences of chronic and acute illnesses among online US adults with health-care coverage
Figure 38: Responsibility for dependents (for receiving health-care) in the household.
Figure 39: Comfort level with using chat/IM and webcam technologies.
Figure 40: Comfort level with using chat/IM technology by age grouping.
Figure 41: Comfort level using webcam technology by age grouping.
- Aetna
- Blue Cross
- CIGNA
- United Health Care
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