Saugatuck Client Briefings: Key Business Challenges in 2009

Saugatuck Technology, February 2009, Pages: 7

As part of our continuous research into the business of IT, we conducted briefings with top executives at twelve software and services vendors and three large and aggressive [user] adopters of technology – all ongoing clients of our CRS subscription research service – in December 2008 and early January 2009. These represent a small, but experienced and insightful, panel of seasoned executives, providing a cross-section of user and IT vendor and service provider business perspectives.

-We asked them three questions:

-What are your critical business concerns for 2009?

-Where do you see the biggest business opportunities in 2009?

-What do you believe will be your clients’ (business or IT) most important or critical IT concerns in 2009?

This Strategic Perspective provides direct quotes from many of the briefings and summarizes some of the key findings from this research program, along with our insights and implications for vendors and users alike.

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