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Expertise Locator Systems
American Productivity & Quality Center (APQC), Feb 2004, Pages: 143
As organizations become more complex and more globally dispersed and as expertise becomes more specialized, leaders are looking for methods to help employees determine where to search and find answers. To minimize the amount of time employees spend looking for information and to design and deploy effective approaches to find expertise, organizations are turning to expertise locator systems. This benchmarking report details how this integrated approach to people, process, technology, and content can connect people, assist in career development, and provide support for teams and communities of practice.
The report is organized around the key steps in the process of designing, deploying, maintaining, and measuring an ELS. It begins with a description of these various steps and best practices and then proceeds through the detailed descriptions of partners’ approaches and design choices.
The first section of this report provides an overview of the study findings and best practices in all aspects of ELS. It begins with a discussion of the various perspectives regarding what constitutes “expertise,” which was a defining characteristic of the partner approaches. It also includes the original business cases and needs that drove the decision to implement ELS.
The second section covers the ELS design details, implementation and launch strategies, cultural design factors, technology choices and implications, measures, and results.
The final section includes the detailed case studies of the partners’ expertise location systems, how they selected their technology, change management approaches, lessons learned, and the measures they used to evaluate their ELS.
This report includes case studies from leading
organizations: Air Products & Chemicals Inc., Eli Lilly and Co., Honeywell Inc., Intel Corp., Northrop Grumman Corp., Rockwell Collins Inc., and Schlumberger Ltd.
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