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Renewal Practices in Member-driven Organizations

  • ID: 70441
  • February 2004
  • 16 pages
  • American Productivity & Quality Center, APQC
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This concise benchmarking report is the result of an online survey in which eighty-eight member-driven organizations provided validated data concerning renewal rates for their members. The report breaks down many responses into those provided by individual and organizational membership organizations. In addition to demographic data and terms of membership, this report details survey results concerning performance and process benchmarks.

In addition to demographic data such as sample size, number of members, pricing categories, and terms of membership, this report details survey results concerning performance and process benchmarks. Performance benchmarks include renewal rates by size and by membership pricing. Process benchmarks include: grace periods, reasons not to renew, save techniques, key factors for renewal, the renewal process, and renewal staffing levels.

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