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Quality of Experience - the Ultimate Collaboration: How Real Deployments Are Succeeding and Why
Enterprise Management Associates, Dec 2008, Pages: 3
This December, EMA completed two reports examining Quality of Experience adoptions and requirements. One is directed at IT with the title above; the other is directed at the vendor community, entitled 'The Advent of QoE: Business and IT Priorities.' Both are based in the same research including 207 respondents with a broad range of backgrounds, including a significant number (56 based on titles) who were not IT professionals and specifically belonged to business groups in Line of Business, e-business, people performance managers and other groups. EMA also conducted nine focal interviews to provide narrative context with which to supplement the rich data collected.
'QoE,' or 'Quality of Experience,' is not centered in technology, but in the flesh-and-blood experience of the user consuming IT services. More than Quality of Service (QoS) its focus is a lot like Mean Opinion Score (MOS) was originally intended as it applied to telecommunications services. Like it or not, how IT customers 'feel' about their services is in the end going to be how they’re going to vote with their pocketbook or their budget approvals.
QoE’s diversity is also reflected in diverse constituencies. These include application managers, network managers, application development, line of business professionals, on-line operations, e-business and e-commerce professionals, people performance professionals, and compliance and process professionals.
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