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Frost & Sullivan Speaks Candidly with U.S. Independent Automotive Repairers Product Image

Frost & Sullivan Speaks Candidly with U.S. Independent Automotive Repairers

  • ID: 706087
  • March 2009
  • Region: United States
  • Frost & Sullivan

This study summarizes the opinions of U.S. Shop owners on issues impacting their businesses in January 2009. Issues examined include customer strategies, diagnostic tools, technicians, the economy, fuel prices, and consumer behavior changes.

1 FROST & SULLIVAN SPEAKS CANDIDLY WITH U.S. INDEPENDENT AUTOMOTIVE REPAIRERS

- Frost & Sullivan Speaks Candidly with Independent Automotive Repairers

- - Power Point Table of Contents
- - Frost & Sullivan Speaks Candidly with Independent Automotive Repairers

- Transcripts

- - Note to Reader
- - Introductions
- - Types of Customers
- - Customer Strategies
- - Strategies to Ensure Customer Satisfaction
- - Pros/Cons of Selected Business Strategies
- - How to Change Business Strategies
- - Customer's Reactions to Cost
- - Most Important Features to Customers
- - Vehicle Mix
- - External Impacts on Business
- - Impact of Recession on Customer Visits
- - Older vs. Newer Vehicle Repairs. Other Recession Impacts
- - Impact of Recession on Prices - Suppliers and Yours
- - Recession Impact on Your Employees. Other Business Operation Changes
- - Impact of Recession on Parts
- - Impact of Recession on Customer Billing and Credit
- - Impact of Fluctuating Fuel Prices
- - Service and Part Offerings
- - New Vehicle Dealerships
- - Impact of Nearby Dealerships
- - Dealerships and their Services
- - Diagnostic Equipment Used
- - Technician's Knowledge of Diagnostic Equipment
- - Challenges of Diagnostic Equipment
- - Benefits of Diagnostic Equipment
- - Future Plans

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